Job Description

ServiceNow Solutions Engineer 
Charlotte, NC

Job Summary:

We are seeking a dynamic and experienced professional with deep ServiceNow product knowledge and a strong foundation in data quality, enterprise architecture, and cloud platforms. The ideal candidate will serve as a strategic advisor and technical expert, helping align ServiceNow solutions and enterprise technology initiatives with business objectives. This role requires a balance of technical proficiency, business consulting capabilities, and leadership skills.

Key Responsibilities:

• Lead the design, implementation, and optimization of ServiceNow solutions across ITSM, HRSD, CSM, or custom apps.
• Champion data quality standards and data management best practices throughout the organization.
• Collaborate with enterprise architects and engineers to ensure seamless systems integration and cloud adoption (AWS, Azure, or GCP).
• Use BI tools such as Power BI, Tableau, or SQL to generate insights and drive data-informed decisions.
• Apply Agile, Scrum, or DevOps practices to manage ServiceNow development lifecycles and enhancements.
• Ensure compliance with cybersecurity, data privacy, and risk management frameworks (e.g., NIST, HIPAA, SOX).
• Conduct business process analysis and map workflows to drive operational efficiency.
• Engage in strategic planning to align ServiceNow and digital transformation initiatives with broader business goals.
• Lead change management efforts and support user adoption of new systems and processes.
• Build relationships with executives, business stakeholders, and cross-functional teams to gather requirements and present technology strategies.
• Evaluate technology projects for ROI, cost-effectiveness, and alignment with budget constraints.
• Mentor junior team members and foster a collaborative, forward-thinking work culture.

Required Qualifications:

• 5+ years of experience with ServiceNow (product use, administration, development, or architecture).
• Proven experience in data management and data quality frameworks.
• Strong understanding of enterprise architecture, system design, and application integration.
• Proficiency in cloud platforms (AWS, Azure, or GCP).
• Hands-on experience with Power BI, Tableau, or SQL.
• Working knowledge of SDLC methodologies, especially Agile or DevOps.
• Familiarity with cybersecurity, compliance, and risk mitigation principles.

Preferred Skills:

• Experience with process mapping and business analysis tools.
• Demonstrated success in strategic planning and digital transformation programs.
• Strong executive communication and presentation skills.
• Team leadership and mentoring experience.
• Financial acumen with the ability to understand and explain ROI and cost-benefit analysis.
• High proficiency in critical thinking, adaptability, and a data-driven mindset.
• Passion for continuous learning and staying current on emerging technologies.