Job Description

Job Title: Incident Response  Analyst
Location: Chandler, AZ
Job Type: Full-Time
Pay:

Position Overview:

We are seeking a highly motivated Incident Response Analyst to join our Security Operations team. The ideal candidate will have a strong background in handling incident response tickets, with the ability to manage and resolve tickets independently or escalate appropriately when necessary. This role requires calmness under pressure, technical expertise, and a commitment to maintaining a secure operational environment.

Key Responsibilities:

• Serve as the first point of contact for handling and resolving incident response tickets within a fast-paced environment.

• Analyze and resolve Tier 1 incidents from beginning to end or escalate to Tier 2 teams as needed.

• Monitor, analyze, and respond to alerts from security tools and systems.

• Document incidents, resolutions, and escalation procedures within the ticketing system.

• Maintain detailed and accurate records of activities and incidents handled.

• Ensure timely processing of 2–15 incident tickets daily.

• Collaborate with senior analysts and other IT teams to ensure efficient resolution of security incidents.

Must-Have Qualifications:

• 3+ years of hands-on experience in a SOC or cybersecurity analyst role.

• Proficiency in EXOR or similar ticketing systems.

• Experience with NetWitness for deep packet inspection and network traffic analysis.

• Experience working with SOAR platforms to automate and orchestrate security responses.

• Strong working knowledge of Splunk SIEM for threat detection and incident response.

• Ability to work effectively under pressure and manage multiple tickets and tasks simultaneously.

• Strong analytical, communication, and documentation skills.

Preferred Attributes:

• Security certifications such as CompTIA Security+, CEH, SSCP, or similar.

• Familiarity with incident response frameworks (NIST, MITRE ATT&CK, etc.).

• Detail-oriented with a proactive mindset and a strong sense of urgency.