Contract
IT Technical Analyst
Posted on 09 June 25 by Christine Slater
- Detroit, MI
- $ - $
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Job Description
STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!
Strategic Staffing Solutions is currently looking for an IT Technical Analyst for a contract opportunity with one of our largest clients located in Detroit, MI!
Title: IT Technical Analyst
Location: Detroit, MI - Hybrid (3 days in office)
Duration: 12+ Months
Role Type: W2 contract engagement
Key Skills
- Microsoft Power BI & Report Builder, Database Management tool (DB Visualizer, Toad)
- Strong willingness to problem solve issues that may not immediately have a known fix.
- Skilled in Microsoft Suite of Products (Power BI, Power Automate, Power Apps, Excel)
- Proficient in various languages (Python, SQL, Power Fx, DAX, VBA)
This intermediate professional-level position involves supporting senior IT staff in implementing and maintaining a wide range of facility-based IT equipment and software used by the Gas business.
Key Accountabilities
- Ensures the health of systems/applications daily, addressing issues promptly.
- Assesses tickets from Gas during on-call rotations, working closely with IT Ops and other resources as needed.
- Keeps asset information in ServiceNow up to date, collaborating with the ServiceNow team.
- Sets up and repairs infrastructure and resolves incidents involving laptops, desktops, MDTs, mobile devices, and other IT equipment.
- Ensures smooth transition to L1/L2/L3 support for delivered solutions, creating/updating application support documentation, helpdesk knowledge base, and providing knowledge transfer to support teams.
- Provides training and support to business users to ensure effective use of IT solutions.
- Participates in identifying high-potential technologies and coordinating their implementation.
- Develops plans, schedules, and projects to ensure timely and budget-compliant implementation of solutions.
- Participates in working sessions to elicit features and gather requirements, making recommendations and participating in solution implementation.
- Acts as a liaison among stakeholders, project team, and leadership to understand organizational structure, policies, and operations.
- Provides planning and time estimates on assignments, performing both independent and collaborative analysis activities.
- Assists with formal or informal presentations and budget forecasting.
- Degree in an Information Technology related discipline.