Job Description

IT Support Engineer

Plano, TX – 100% onsite position

9-month with possibility of extension

W2 Rate - $30/hr

Seeking those with a Systems Engineer/Desktop Engineering background – will be supporting the building of a lab/data center and must have strong experience in both Mac OS and Windows OS

Skills / Experience required:

• Minimum of 3-5 years in a systems/desktop engineer position servicing HW/SW and ideally setting up large desktop infrastructures
• Experience in a production environment such as lab/data center is a must
• Must have the following technical skillset:
• Advanced Mac and Windows OS troubleshooting.
• Device management tools (JAMF, Intune, SCCM).
• Experience in labs or data centers.
• Knowledge of physical setup and lifecycle management.
• Attention to security and best practices.
• Ideal to have scripting experience
• Certifications: Any relevant IT certifications (e.g., A+, Network+, etc.) are a big plus but not required.

Your Day to Day:

• Will be supporting a Lab/Data Center build and  must have strong Windows OS and Mac OS experience
• Maintain physical device lab with laptops, desktops, KVM switches, and mobile devices.
• Oversee the full lifecycle of devices: onboarding, maintenance, decommissioning, troubleshooting.
• Troubleshoot HW/SW issues for laptops, desktops, and mobile devices, with a focus on Mac OS and Windows.
• Test devices before production (e.g., Zoom functionality and other essential software).
• Work within a production environment and data center to ensure device uptime.
• Work with monitoring tools such as Aternity, MDM tools (JAMF, SCCM, Intune), to track device health.
• Apply best practices for security, both physical and software-related, in a lab and data center environment.
• Maintain life cycle management for all devices.
• Assist with physical set-up of machines and ensure devices are supported