Job Description

Title: Desktop Support Specialist

Location:  Detroit - In office (Tue, Wed, Thu)   support after hours as necessary

Duration: 12 months

Job Description:

• Performs Level 2 or 3 deskside support of Windows OS Desktop and Server hardware and software as well as USB, Mic/Speakers, Jack Boxes, printers, and other peripheral devices. 
•  
• Responsible for configuration, setup and deployment of hardware and software to end users. Identifies malfunctioning hardware and/or software for the purposes of implementing necessary corrective actions, resolves technical problems and provides ongoing support.
•  
• Performs routine computer equipment and software installations, troubleshoots, maintains, and resolves any related problems.
•  
• Desktop reimaging and replaces defective hardware and applications.
•  
• May utilize a variety of Operating System principles and tools to facilitate effective solutions that improve process design.  Telephone and Radio system knowledge a plus. Solid customer support skills and telephone skills.
• Education: Associate degree or industry-recognized certificate (i.e. the completion of a core group of courses designated by the institution) in an information technology related discipline.  Industry certification (such as Microsoft) is preferred.