Job Description

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

Job Title: Business Execution Consultant

Location:  Charlotte, NC  ** On-Site 5 Days 

Duration: 3+ Months
Role Type: W2 Contract Engagement

PROJECT DETAILS

This contractor will be supporting Payments Operations teams at the Bank by documenting new process, creating step by step guides, and updating existing processes to meet new industry language standards. These two individuals will be on separate teams, one will support process updates for payments while the other will focus on processes for investigations. 

Context: the banking industry is in a change period to evolve from old process and procedures

DUTIES

- Documenting new processes and creating step by step procedures 

- Update existing processes and procedures

- Ensure all processes and procedures updates meet new industry language standards

- Create job aids, knowledge checks that will test user knowledge and how it is applied (may create new procedures need corresponding knowledge checks)

- Collaborate with subject matter experts and product managers to present drafts and final product

TOP SKILLS

-       Experience writing instruction manuals and how-to-guides (ability to translate to/from technical terms)

-       Strong communication and writing skills (MS word)

-       Able to ingest information and present complex ideas in user friendly manner

-       Ability to present procedures to user in visual format (for job aids)

-       Ability to gather information and collaborate with SME’s

SOFT SKILLS

-       Curious and inquisitive

-       Ability to gather pieces of information and create a narrative

SOFTWARE:

-       MS Word

-       MS PowerPoint 

-       Basic process flow tools – nice to have (can’t have pictures in process flows)

-       Some exposure to Power Apps – nice to have