Job Description

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

Strategic Staffing Solutions is currently looking for a ServiceNow Analyst, W2 contract opportunity with one of our clients!

Candidates should be willing to work on our W2 ONLY.

Job Title: ServiceNow Analyst

Role Type: W2 only

Duration: 6 months

Location: Boling brook, IL

Schedule: Hybrid-Remote (work location would be Bolingbrook, IL 6 days per month) – Onsite work would happen every other Tues, Weds, Thurs – so 6 days per month working onsite and the rest of the time is working remote.
W2 hourly rate: 32$

REQUIREMENTS FOR CONSIDERATION:

1. ServiceNow Platform Knowledge

• Understanding of ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB, etc.).
• Familiarity with Service Catalog, Workflows, and SLA management.
• Ability to configure forms, fields, UI policies, and business rules without scripting.

2. ITSM & ITIL Best Practices

• Strong grasp of ITIL principles (Incident, Change, Problem, Knowledge, CMDB).
• Understanding Service Level Agreements (SLAs) and their impact.
• Experience in Service Desk and IT Support processes.

3. Business Analysis & Requirements Gathering

• Ability to gather, analyze, and document business requirements.
• Conduct workshops and stakeholder meetings to understand pain points.
• Translate business needs into ServiceNow solutions_

4. Reporting & Data Analysis

• Experience creating Reports, Dashboards, and Performance Analytics in ServiceNow.
• Ability to track SLAs, KPIs, and service metrics to drive improvements.
• Understanding of CMDB reporting and data integrity best practices.

5. Configuration & Administration

• Configuring ServiceNow without scripting (e.g., UI policies, templates, workflows).
• Managing user roles, groups, and permissions.
• Familiarity with Flow Designer and Automation for business processes.

6. User Support & Training

• Creating and maintaining knowledge base articles and documentation.
• Conducting user training and workshops on ServiceNow features.
• Troubleshooting user issues and system configurations.

7. Testing & Quality Assurance

• Writing test cases and performing UAT for ServiceNow changes.
• Ensuring system configurations meet business needs before deployment.
• Collaborating with developers to validate and refine solutions._

8. Communication & Collaboration

• Strong communication and stakeholder management skills.
• Ability to work with developers, administrators, and business users.
• Translating technical concepts into business-friendly language.

9. Integration & Data Management (Basic Understanding)

• Familiarity with ServiceNow integrations (REST, SOAP, MID Server).
• Understanding CMDB data structure and data import processes.
• Knowledge of data validation and cleanup strategies.

“Beware of scams. S3 never asks for money during its onboarding process.”