Job Description

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

Title: Patient Registration Rep
Location: Detroit, MI (On-Site)
Duration: 6+ Months with possible extension 
Hours: 12 hour shifts 3 days a week (4 people needed )6am-6pm, (1 person needed) 9:30am-10pm Mon - Fri On-Site (1 person is needed for variable shift 6a-6p,9:30a-10p)
Pay Rate: 20.50/HR

Job Description
-Under general supervision, follows standard operating procedures and protocols for all bedside patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections.
-Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers.
-Advocates on the caller/customer behalf to ensure their needs are met.
-Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.

Education/Skills
-High School Diploma.
-One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting.
-Strong computer skills and working knowledge of Microsoft Office products.
-Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
-Must be willing to be on your feet for long periods and able to instruct others.
-Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.

Preferred Skills & Experience:

-EPIC training/experience.

-Insurance payor systems experience.

-ICD-10 medical terminology experience.