Job Description

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

Title: Break Fix IT Technician

Location: Detroit, MI (On-Site) Shift Hours : Mon-Fri 8a-4:30p

Duration: 3+ Months (extension possible)

Role Type: W2 Contract Engagement
Rate: $30+ and Overtime Possible

Job/Role Description:

The IT Technician participates as an account creation, modification and termination technician as well as a second level support liaison for access related issues generated by the Service Desk team. Participates in providing support to customers by resolving semi-complex technical account and connectivity problems.

Candidate will mainly work at Main location. There will be occasions where worker will have to float to other locations.

Key Responsibilities

• Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas.
• The IT Technician performs semi-complex work within technical or paraprofessional area.
• Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
• Documents and refers complex, unusual problems to other support teams.

Required Experience

• 1+ years of experience as a Field Technician, Break Fix Technician, etc.
• Experience working within a Windows 10 environment
• Customer service experience
• One to three (1-3) years of successful experience in the area of Help Desk, Service Desk, or IT field Support. ServiceNow ITSM tool usage.

Skills

• Ability to troubleshoot and resolve hardware and software failures
• Eager to learn & work within a team environment
• Communication
• Teamwork
• Ownership
• Demonstrates customer service values
• Accepts and respects diversity without judgment

The S³ Difference

The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities.  The four pillars of our company are to:

• Set the bar high for what a company should do
• Create jobs
• Offer people an opportunity to succeed and change their station in life
• Improve the communities where we live and work through volunteering and charitable giving