Job Description

• Consult on or participate in moderately complex initiatives and deliverables within Infrastructure Engineering and contribute to large-scale planning related to Infrastructure Engineering deliverables.
• Review and analyze moderately complex Infrastructure Engineering challenges that require an in-depth evaluation of variable factors.
• Contribute to the resolution of moderately complex issues and consult with others to meet Infrastructure Engineering deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements.
• Collaborate with client personnel in Infrastructure Engineering.
• Performing 2nd or 3rd level technical support for mainframe infrastructure software.
• Demonstrate strong skill levels in multiple skill areas, particularly those relevant to CICS.
• Assist service partners in problem resolution. Follow-up and communicate unresolved problems
• Provide 24x7 on call coverage on a rotational basis and general problem resolution support to our service partners.
• Assists in the configuration, design troubleshooting and remediation of complex environments.
• Work cooperatively with our peer mainframe technical support teams, application development teams, and their lines of business.
• Communicate effectively with service partners to identify needs and evaluate alternative technical solutions and strategies. Continually define ways to increase service partner satisfaction and deepen partner relationships.

• 4+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
• Working knowledge of SMP/E , zOS concepts including JCL, COBOL.