Contract
Pharmacy Technician - Call Center
Posted on 21 November 24 by Christine Slater
- Detroit, MI
- $ - $
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Job Description
STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!
Strategic Staffing Solutions is currently looking for a Pharmacy Technician for a contract opportunity with one of our largest clients located in Detroit, MI!
Title: Pharmacy Technician - Call Center
Location: Detroit, MI (Work from home)
Duration: 5+ Months
Role Type: W2 Contract Engagement
Engagement Description
This Pharmacy Technician Role is within a remote contact center. We service Medicare Part D Members and Providers. Our goal is to handle Member and Provider inquiries concerning benefits and coverage determinations. Our timeframes are extremely tight (urgent 24 hours, standard 72 hours).
- Work on the pharmacy help desk handling prior authorization requests from doctors’ offices.
- Requests are received via fax, mail, email, phone and electronic PA system
- Receive and respond to member questions about their pharmacy benefit
- Work from home – private and quiet workspace required
- Ability to work 8.5 hours starting as early as 8am and ending as late as 9pm.
- Retail Pharmacy experience – at least 2 years
- Good computer skills (Typing, outlook, excel, etc)
- Good fundamental knowledge of drug names and drug classes
- Exceptional Customer Service
- Detail Oriented
- Ability to multi-task
- Willingness to accept change
- Call center experience
- CMS knowledge
- CPhT preferred (Certified Pharmacy Tech licensed)
*Beware of scams. S3 never asks for money during its onboarding process