Job Description

Service Desk Agent

6 months – shifts available: 6am-4pm or 8am-6pm

Must sit onsite in Plano, TX hybrid (Fri-Mon remote/Tue-Thu onsite)

Plano, TX

W2 Rate $18.00/hr

Seeking a customer service oriented Service Desk Agent to provide technical support for basic technical problems

This is a call center environment with a steady flow of issues, needs and requests from internal end users.

Basic Qualifications:

• High School Diploma, GED, equivalent certification or military experience
• At least 1 year of remote help desk support experience
• Fluent in English
• Mac Integration Basics Certificate or 1 + year of equivalent Mac support experience
• Windows 10 Certificate or 1+ years of equivalent Windows OS support experience

Preferred Qualifications:

• Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience
• ITIL Certification
• 2+ years of remote help desk support experience