Job Description

Job Title: Application L2 Support Engineer – Hiring FAST!
Location: Charlotte, NC | Summit, NJ | Irving, TX | Minneapolis, MN | Des Moines, IA
Pay Rate: W2 Rates Only – NO C2C
Setting: Hybrid Required (Remote is NOT an Option)
Duration: 12+ months.

***WE DO VISA TRANSFERS***

Required Qualifications:

• 4-5 years experience in Enterprise Tools like BigPanda, Netcool, Splunk,
• AppDynamics, Thousand Eyes, Grafana, Autosys, Puppet, Service Now.
• Strong experience and interest in Operational support - Monitoring, Alert resolution, Incident resolution, Root Cause Analysis.
• L2 role is operational across 300 CTO Tools focused on RCA, preventive actions, proactive fixes, Technical vendor coordination for Vendor tools.
• Working knowledge of Splunk, AppDynamics, Thousand Eyes, Grafana, Autosys, Puppet, Service Now
• Ability to automate simple tasks using Python, Shell scripts
• Experience in .net technologies, Windows, Linux, Oracle, Autosys, Mulesoft, Open shift a plus
• Must work well under pressure
• Ability to manage multiple priorities
• Candidate must have excellent written and verbal communications skills.
• Ability to communicate effectively across all levels
• Able to work independently or as a part of the team
• Experienced using myCTO, Remedy, Splunk, Microsoft (Excel, Project, Visio), ITIL processes.
• Ability to work effectively in high pressure situations, on an ongoing basis, maintaining attention to detail.
• Diverse experience in working in complex, global, enterprise scale environments.
• Prior Technical Generalist / Major Incident Manager experience
• Ability to work effectively as a member of a team and independently
• 3+ years’ experience working in complex, global, enterprise scale environments
• 3+ years’ experience with application/network, or relevant customer service skills
• 3+ years’ experience with Microsoft Office Suite

Responsibilities:

• Duties include ensuring all necessary teams are engaged and focused on their tasks.
• Must be flexible, have foresight to see the need to change priorities, escalate accordingly and able to understand and communicate across diverse technical platforms.
• Flexible enough to work for extended hours and/or weekends as needed to handle high priority issues, production recoveries and provide support to monthly Integrated/Infrastructure releases. .