Job Description

1. Proof of nursing license (pdf from nursys.com) We cannot submit anyone with infractions on their record.
2. Internet speed test (upload of at least 10 and download of at least 110 is required)
1. Speedtest Custom - Test your internet speeds (here is the link and a screenshot of your internet speed is a requirement with submission) - http://cobx.speedtestcustom.com/
3. Location – State for which they reside has to match their compact/multistate license
4. Compact/Multistate License is required under the following states:

• Georgia
• Indiana
• Kentucky
• Massachusetts
• Minnesota
• Mississippi
• Ohio
• Pennsylvania
• Virginia
• Louisiana
• Iowa

RN's may reside in Michigan but MUST have a CCM if in MI (no compact license required if in MI.)

Job description:

The Care Manager RN leads the coordination of a multidisciplinary team to deliver a holistic, person centric care management program to a diverse health plan population with a variety of health and social needs. They serve as the single point of contact for members, caregivers, and providers using a variety of communication channels including phone calls, emails, text messages and the BCBSM online messaging platform. The Care Manager RN uses the case management process to assess, develop, implement, monitor, and evaluate care plans designed to optimize the member’s health across the care continuum. They work in partnership with the member, providers of care and community resources to develop and implement the plan of care and achieve stated goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead the coordination of a regionally aligned, multidisciplinary team to provide holistic care to meet member needs telephonic and/or digitally. The multidisciplinary team is inclusive of Medical and Behavioral Health Social Workers, Registered Dietitians, Pharmacists, Clinical Support Staff and Medical Directors.
• Note, a variety of clinical specialties are needed including med surg, acute care, ICU, ER, Pediatrics, home health, hospital experience is required.
• Coordinated Care experience (utilization review is okay as long as they also have care coordination; not ALL UR)
• Use the case management process to assess, develop, implement, monitor, and evaluate care plans designed to optimize the members’ health across the care continuum.
• Assess the member's health, psychosocial needs, cultural preferences, and support systems. 4.
• Engage the member and/or caregiver to develop an individualized plan of care, address barriers, identify gaps in care, and promotes improved overall health outcomes.
• Arrange resources necessary to meet identified needs (e.g., community resources, mental health services, substance abuse services, financial support services and disease-specific services).
• Coordinate care delivery and support among member support systems, including providers, community-based agencies, and family.
• Advocate for members and promote self-advocacy.
• Deliver education to include health literacy, self-management skills, medication plans, and nutrition.
• Monitor and evaluate effectiveness of the care management plan, assess adherence to care plan to ensure progress to goals and adjust and reevaluate as necessary.
• 10. Accurately document interactions that support management of the member.
• Prepare the member and/or caregiver for discharge from a facility to home or for transfer to another healthcare facility to support continuity of care.
• Educate the member and/or caregiver about post-transition care and needed follow-up, summarizing what happened during an episode of care.
• Secure durable medical equipment and transportation services and communicate this to the member and/or caregiver and to key individuals at the receiving facility or home care agency.
• Adhere to professional standards as outlined by protocols, rules and guidelines meeting quality and production goals.
• Continue professional development by completing relevant continuing education and maintaining Certified Case Manager (CCM).

EDUCATION AND EXPERIENCE

• Nursing Diploma or Associates degree in nursing required.
• Bachelor’s degree in nursing strongly preferred.
• 3 years of clinical nursing experience in a clinical, acute/post-acute care, and community setting required.
• At least 1 year of case management experience in a managed care setting strongly preferred.
• Experience managing patients telephonically and via digital channels (mobile applications and messaging) preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• Current, active, and unrestricted Multistate Registered Nurse license required in one of the states listed above.
• Certification in Case Management (CCM) is highly preferred OR to be obtained within 18 months of hire.  If the candidate holds a CCM, please send proof of licensure.
• Certification in Chronic Care Professional (CCP) is preferred

OTHER SKILLS AND ABILITIES

• Ability to think critically, be decisive, and problem solve a variety of topics that can impact a member’s outcomes.
• Empathetic, supportive and a good listener.
• Proficient in motivational interviewing skills.
• Demonstrated time management skills.
• Organizational skills with the ability to manage multiple systems/tools, while simultaneously interacting with a member.
• Must have intermediate computer knowledge, typing capability and proficiency in Microsoft programs (Excel, OneNote, Outlook, Teams, Word, etc.).
• Must embrace teamwork but can also work independently.
• Excellent interpersonal and communication skills both written and verbal.