Job Description

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

Analyst

Location:  Detroit, MI ** On-Site + Some Remote

Duration: 12+ Months
Role Type: W2 Contract Engagement

SUMMARY

Responsible for assisting and supporting management in the evaluation, recommendation, establishment, implementation and analysis of new and improved production workflows, work processes for systems, reporting and new products/programs to improve customer service levels and overall quality.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Assist and support in the planning, coordinating, developing and implementing of approved projects which are Divisional and/or Corporate in scope in order to enhance the overall efficiency of operational procedures, methods, controls, and performance.

2. Analyze, process and/or expedite operational transactions; this may include timely resolution of problems.
3. Participate in systems testing, develop procedures/controls and provide recommendations for the ongoing improvement of the updated process.
4. Provide leadership team with status of projects; issue, communicate and recommend policy decisions to achieve project objectives.

5. Utilize and maintain available corporate production and reporting systems; produce routine and non-routine reports, presentations, letters communications and graphics.
6. Assist personnel (both internal and external) by answering questions, supplying information and training.
7. Represent department and division as requested on work groups and special assignments.
8. Develop and maintain an effective working relationship with customers or partners.

EDUCATION AND/OR EXPERIENCE

1. Bachelor's Degree in related field preferred.
2. Two (2) to five (5) year’s experience in related field is required.

OTHER SKILLS AND ABILITIES

1. Demonstrated knowledge/competency in the following areas:
2. Claims or inquiry processing experience preferred.
3. Analytical experience.
4. Ability to produce statistical information from conceptual needs.
5. Working with PC application and/or mainframe systems preferred.
6. Effective verbal and written communication skills.
7. Ability to lead and contribute to process improvement programs.
8. Excellent interpersonal skills necessary to interact with all levels of all personnel.
9. Other related skills and/or abilities may be required to perform this job.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.