Job Description

• In support of the entire health system, the Intake and Entitlement Analyst utilizes a body of technologies, processes and practices designed to protect networks, computers, programs, and data from unauthorized access.
• This role may also be a backup for additional roles in their immediate area.
• This position will work in a collaborative effort with IT, the Project Management Office (PMO), and all system leadership (Supervisor and above) to assure requests for system access and all vendor onboarding/ terminations are in compliance with policies, applicable laws and regulations.

• Proven ability to communicate professionally and effectively in written or oral format, along with the ability to think analytically and solve customer problems is required.
• General understanding of application services and authorization.
• Proficiency with request management and ticketing systems 
• Proficiency with Microsoft Office applications.
• General knowledge of account administration.
• Excellent customer service and interpersonal skills demonstrated both over the phone and face-to-face in order to communicate technical information in non-technical terms.
• Consensus building and collaborative interpersonal skills.
• Ability to analyze trends in intake and make proactive recommendations to adjust workload.
• Ability to work under pressure, establish priorities and respond with urgency.

• Remote, but priority to candidates local to Michigan
• Must have Service Now experience
• Prior experience with PeopleSoft, Active Directory, Okta, Sales Point, Forta, or Directory Services, a strong plus
• Must be strong team player but be able to work solo on projects
• Must be comfortable talking on the phone
• At least 2 years experience working on access requests, validation, security, and/or Identity management required