Job Summary: We are seeking a highly skilled Website Analytics Specialist to join our Home Loans Division. This role is critical in supporting our public website team by providing in-depth analytics, driving data-driven decision-making, and ensuring that the website achieves performance goals while delivering an exceptional user experience.

Key Responsibilities:

• Analytics Support for the Public Website:

  • Provide detailed analytics and insights to optimize website performance, user engagement, and conversion rates.
  • Monitor, analyze, and report on website traffic, user behavior, and conversion metrics using Adobe Analytics.
  • Collaborate with the public website Product Owner to ensure data accuracy and derive actionable insights that drive strategic decisions.
  • Develop and maintain dashboards and regular reports in Adobe Analytics and Tableau to visualize key metrics and trends for stakeholders.

• Support for the Digital Team:

  • Provide analytics support to the broader digital marketing team, ensuring alignment between website performance and digital campaign outcomes.
  • Analyze data from various channels to assess campaign effectiveness and recommend optimizations.

• Technical Expertise:

  • Utilize Adobe Suite tools, including Adobe Analytics, Adobe Launch, and Adobe Target, to create audiences, set up tagging, and conduct audience analysis.
  • Implement and manage 1st and 3rd party tags in Adobe Launch for accurate data collection and compliance with privacy standards.
  • Query and merge Adobe Clickstream data with Tableau for analysis and reporting.

• Collaboration and Communication:

  • Partner closely with development, product, and content teams to provide insights on user behavior and recommend changes to enhance user experience and site performance.
  • Communicate complex data insights clearly and effectively to non-technical stakeholders.

Qualifications:

• Experience:

  • Hands-on experience with website analytics in a high-traffic, customer-facing environment.
  • Experience working with cross-functional teams including developers, marketers, and product owners.

• Technical Skills:

  • Proficient in SQL and Python for querying and analyzing large datasets.
  • Advanced knowledge of Adobe Analytics, Adobe Launch, and Adobe Target.
  • Experience with Tableau and MS Excel for data visualization and reporting.

• Industry Knowledge:

  • Familiarity with financial services, particularly in home loans and mortgage products.
  • Understanding of compliance and privacy considerations in data collection and analytics within a financial services environment.

• Attributes:

  • Strong analytical and problem-solving skills with high attention to detail.
  • Excellent communication skills, capable of translating technical information for non-technical stakeholders.
  • Proactive, self-motivated, and able to manage multiple priorities in a fast-paced environment.