Job Description

Job Title: Commercial Plumbing Service Manager (Journeyman or Master License Required)
Location: Cincinnati, OH
Job Type: Full-time
Salary: $110,000.00 to $115,000.00 per year plus a 20% performance bonus

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Company-provided management vehicle and fuel privileges
• Retirement plan with company match

Full Job Description An field-leading, multi-location mechanical contracting firm is seeking an experienced, business-minded Commercial Plumbing Service Manager to lead our regional service division. This role is a pure, clean-shirt leadership position responsible for the day-to-day operations, financial health, and field performance of a dedicated commercial and industrial plumbing service department.

You will own the plumbing service P&L for the branch and drive revenue growth through quote conversion and preventive maintenance pull-through. To ensure your operational success, our corporate structure includes a dedicated internal sourcing department that actively recruits and routes field technicians directly to your team , allowing you to focus on high-level management, customer retention, and department efficiency.

Key Responsibilities

• Manage day-to-day operations, full department P&L, labor efficiency, and monthly/quarterly financial targets.
• Review and approve technician-generated service quotes for accuracy, scope, and pricing before customer presentation.
• Drive quote conversions and track preventive maintenance pull-through opportunities identified by field technicians.
• Partner with dispatch coordinators to optimize technician schedules, routing, response times, and field utilization.
• Hire, train, and mentor plumbing technicians and apprentices, conducting regular field checks and ride-alongs to maintain high workmanship and safety standards.
• Maintain accurate work order documentation, job costing metrics, and closeout records within our field software platform.

Qualifications

• 5+ years of verifiable commercial and industrial plumbing experience.
• At least 2 years of experience in a lead, foreman, or supervisory role within the plumbing trade.
• Active Journeyman or Master Plumber license required.
• Strong financial literacy with experience reviewing operational data, profit margins, and labor hours.
• Prior experience using BuildOps or similar field service management software platforms is highly preferred.
• Valid driver license with a clean, insurable driving record.