Job Description

General Manager – Service Operations

Location: Charlotte, NC
Compensation: $150K–$180K Base + 25% Bonus

We are seeking a high-impact General Manager to lead and grow a $15M service operation in the Charlotte market. This role is responsible for full P&L ownership, operational excellence, and building a high-performing, customer-focused team in a fast-paced, competitive environment.

This is a hands-on leadership role for someone who thrives on driving revenue, developing people, and scaling operations.

What You’ll Do

• Own full P&L responsibility for a multi-division service operation (sales, service, and installation)

• Develop and execute annual budgets, forecasts, and strategic growth plans

• Drive revenue growth, profitability, and market expansion through new programs and initiatives

• Build and foster a culture of accountability, performance, and exceptional customer experience

• Lead, coach, and develop a team of 60–70 employees, including field and office staff

• Ensure consistent execution of company policies, processes, and operational standards

• Analyze performance data, identify trends, and implement corrective action plans quickly

• Partner with field leadership to optimize safety, sales performance, and operational efficiency

• Oversee recruiting, hiring, training, and performance management across the organization

• Maintain strong awareness of market trends and competitors to stay ahead in the industry

Leadership Responsibilities

• Direct oversight of management staff and team performance

• Set clear expectations, assign priorities, and drive accountability across all functions

• Conduct performance reviews, compensation planning, and employee development initiatives

• Build a collaborative, cross-functional team environment

Health & Safety Leadership

• Champion a safety-first culture across all operations

• Ensure compliance with all safety programs, training, and regulatory requirements

• Lead incident investigations and implement corrective actions

• Conduct regular training sessions and safety meetings

What We’re Looking For

• 5+ years of experience leading teams in a B2C and/or B2B service environment

• Proven success managing and growing a fast-paced service-based business

• Strong background in HVAC, plumbing, or skilled trades operations

• Demonstrated track record of meeting or exceeding revenue and profitability goals

• Experience managing mid-sized teams (50+ employees) preferred

• Bachelor’s degree preferred (or equivalent experience)

Key Skills & Strengths

• Strong leadership and communication skills

• High level of financial acumen and analytical ability

• Ability to motivate teams and drive performance

• Skilled in strategic planning, forecasting, and operational execution

• Excellent time management, organization, and problem-solving skills

• Comfortable in a fast-moving, high-growth environment

Requirements

• Trade license (Plumbing, HVAC, etc.) preferred

• Willingness to travel as needed (some overnight travel required)

• Flexibility to work outside standard hours when necessary

Why This Role?

• Lead a well-established $15M operation with growth potential

• Strong compensation package + bonus structure

• Opportunity to make a direct impact on business growth and culture

• Work with a team that values performance, accountability, and customer excellence