Job Description

HVAC General Manager (Fort Lauderdale, FL)

Location: Fort Lauderdale, FL (serving the tri-county area)
Reports to: CEO / President
Compensation & Benefits: $130K-$175K base salary + bonus structure (strong performance upside), Comprehensive benefits package (health, dental, vision, etc.), Paid time off and holidays, Retirement plan options, Leadership development and growth opportunities and Travel and expense reimbursement

About the Opportunity

A rapidly growing residential services company is seeking a hands-on General Manager to help scale operations, develop leaders, and drive performance across the organization.

With aggressive growth goals and expanding service offerings, this role is critical in building operational excellence, strong leadership, and scalable systems. This is a high-impact leadership position for someone who thrives in a fast-paced, high-growth environment and is excited to help shape the future of the business.

Role Overview

The General Manager will oversee all operational functions, including field execution, process development, strategic growth, and leadership development. This role requires a balance of hands-on involvement and executive-level leadership.

During the first 12 months, this leader will operate in a 50/50 capacity — spending time in the field with technicians and customers while also driving strategic initiatives. This ensures strong alignment with day-to-day operations, service standards, and customer expectations.

Key Responsibilities

Operations & Process Excellence

• Oversee end-to-end residential and commercial HVAC operations, including service, maintenance, installations, and customer care

• Spend significant time in the field early on to understand workflows, identify gaps, and improve execution

• Design, implement, and refine standard operating procedures (SOPs) across all departments

• Drive systems adoption and process improvements (CRM, dispatch, inventory, and operational tools)

• Ensure alignment between sales, service, dispatch, and support teams

Leadership & Team Development

• Build and develop high-performing leadership teams across the organization

• Establish clear roles, responsibilities, and accountability structures

• Coach and mentor managers to balance performance and team engagement

• Foster a culture of ownership, accountability, and continuous improvement

KPI & Performance Management

• Define and implement KPIs across all levels of the business

• Establish clear tracking methods and reporting cadences

• Lead a rhythm of accountability through daily huddles, weekly reviews, and monthly scorecards

• Drive performance by holding teams accountable and implementing improvements as needed

Strategic Growth & Financial Oversight

• Translate aggressive growth goals into scalable operational strategies

• Oversee budgets, margins, and P&L performance

• Identify and execute revenue growth opportunities (memberships, upsells, new services)

• Support infrastructure growth, including fleet, staffing, and facilities

Customer Experience & Quality Assurance

• Ensure a best-in-class customer experience across all touchpoints

• Implement quality assurance programs and customer feedback loops

• Maintain high standards for service delivery and operational excellence

Ideal Candidate Profile

Experience & Skills

• 10+ years of leadership experience in HVAC or residential services

• Proven success scaling operations in a high-growth environment

• Strong experience with P&L ownership and multi-team leadership

• Deep understanding of KPIs, performance management, and operational systems

• Ability to balance hands-on leadership with strategic execution

Leadership Traits

• Servant leader with a hands-on, lead-from-the-front mentality

• Results-driven with high integrity and accountability

• Strong communicator and team builder

• Thrives in fast-paced, growth-oriented environments