Job Description

Service Manager - Commercial HVAC

Location: Skokie, IL | Full-Time
Hybrid: Office/Field Role
Compensation: $90,000-$120,000, Depending on Experience

Role Summary

We are hiring a Service Manager to support and scale our Commercial HVAC operations. This is a senior, hands-on leadership role designed for an experienced commercial HVAC professional who can step in when situations get complex - supporting technicians in the field, visiting job sites, resolving issues in real time, and maintaining strong client relationships.

This is not a desk-only role. The ideal candidate is a seasoned commercial technician with leadership presence, strong communication skills, and the ability to lead calmly under pressure.

Who We’re Looking For

• A senior commercial HVAC technician ready to move into (or already in) a leadership role

• A trusted technical escalation point and “go-to” resource

• Someone comfortable handling client communication and live field issues

• A mentor who enjoys developing and supporting technicians

• A steady leader who can balance technical expertise with people skills

Core Responsibilities

• Act as the escalation point for complex service and installation challenges

• Visit job sites to support technicians and drive solutions

• Coordinate daily field operations, including scheduling, priorities, and job flow

• Bridge communication between technicians, clients, vendors, and office staff

• Oversee onboarding and documentation of HVAC systems for new accounts

• Ensure safety, quality, and efficiency standards are consistently met

• Support job costing, documentation, and operational tracking

Required Experience

• 10+ years of commercial HVAC experience

• Strong background with chillers, boilers, and commercial RTUs

• Prior leadership, senior technician, or supervisory experience

• Excellent troubleshooting, communication, and decision-making skills

• Comfortable using technology (mobile apps, photos/videos, documentation tools)

• Valid driver’s license and clean driving record

Priority Will Be Given to Candidates Who:

• Have served as the “go-to” technician on complex jobs

• Are confident stepping into live field situations

• Communicate clearly with both technicians and clients

• Lead with confidence, accountability, and no ego