Job Description

Operations Manager

Location: Dallas, TX
Type: Full-Time (Monday–Friday)
Pay: $75,000–$95,000 base + performance bonuses

About Us

We are proud to have been a trusted name in Dallas since the 1950s. As a family-owned locksmith and security hardware company, we take pride in combining old-school craftsmanship with modern tools and technology. We’re growing fast — and we’re looking for a hands-on Operations Manager who’s ready to lead our next chapter.

Why You’ll Love This Role

This is your opportunity to move from doing the work to running the operation. You’ll lead a skilled team, refine systems, and make an immediate impact on efficiency, customer experience, and growth.

What You’ll Do

• Lead daily operations – Oversee scheduling, dispatching, and support for field technicians while keeping the shop running smoothly.

• Drive results – Track job progress, ensure quick response times, and keep customer satisfaction high.

• Streamline communication – Connect the dots between field, shop, and office teams to keep every job on schedule.

• Manage inventory – Maintain well-stocked vehicles and shop supplies.

• Develop people – Train, mentor, and motivate your team to reach their full potential.

• Improve systems – Identify opportunities to raise the bar in efficiency, service quality, and customer experience.

What You Bring

• 3+ years of experience in service, trades, or operations management.

• Proven leadership ability — even as a lead tech or supervisor.

• Strong organizational and problem-solving skills.

• Excellent communicator who thrives in a fast-moving environment.

• Familiarity with dispatch, scheduling, or invoicing software.

• Dependable, calm under pressure, and detail-oriented.

• Bonus: Experience in locksmithing, door hardware, or access control.

Compensation & Benefits

• $75,000–$95,000 base salary + performance bonuses

• Paid medical insurance

• Paid time off and holidays

Career Growth

We are modernizing and expanding throughout Dallas. This position is designed for growth — the right candidate can advance into a General Manager role as we scale.