Job Description

Service Manager

Elevate Plumbing Operations with Leadership Excellence!

We're seeking a dynamic Service Manager to partner with operations leadership, scheduling and supervising service teams for timely, code-compliant repairs, installations, and maintenance in Wichita, KS (occasional local travel). Drive efficiency, customer satisfaction, and team growth in a Monday–Friday, 8 a.m.–5 p.m. role.

Key Responsibilities

• Lead service team: assist hiring, build schedules/priorities, complete time sheets, and supervise daily work; own on-call program and support techs
• Maximize production via capacity planning to minimize overtime; maintain 70% billable efficiency and reduce shop/downtime
• Ensure on-time job completion and customer satisfaction through on-site inspections; review paperwork and enforce documentation standards
• Develop crew with training assessments, coaching, and program recommendations; manage warranty calls to keep callbacks <2%
• Oversee inventory, truck stocking, equipment/vehicle maintenance, and safety reporting; resolve client issues with clear communication
• Coordinate data handoffs across departments; uphold professional standards including apparel, vehicle organization, and ethical practices

Requirements

• Journeyman or Master Plumbing Certification
• 5+ years plumbing trade experience with team-lead responsibilities
• Clean driving record

Preferred

• Experience with ServiceTitan or similar software
• Proven KPIs in average ticket, closing rate, and callback percentage

Compensation & Benefits $85,000–$95,000 base + performance bonuses. Medical, dental, vision; 401(k) match; PTO + holidays; ongoing training; company vehicle and uniforms.