Job Description

Home Services General Manager
Location: Springdale, AR

About the Role:

The General Manager plays a hands-on leadership role overseeing all aspects of business operations — from sales and installation quality to financial performance and customer experience. This individual will act as both a coach and operator, ensuring the company’s continued success while fostering a high-performance culture.

What we offer:

• Health & Dental Insurance

• Paid Time Off & Paid Holidays (including New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Week, and Christmas Eve through New Year’s Day)

• Company Vehicle for sales consultations

• Company Laptop & Branded Apparel (shirts, hats)

• Phone Allowance ($50/month)

• $70,000 Base Salary (DOE) + 1% Commission on Gross Sales (Pre-Tax, Excluding Shipping & Installation Fees)

Responsibilities:

Leadership & Team Development

• Lead, mentor, and develop a high-performing team of design consultants and installers.

• Conduct regular performance reviews and team meetings to align goals and expectations.

• Recruit, train, and onboard new team members as the business grows.

• Promote a culture of accountability, collaboration, and customer service excellence.

Sales & Business Growth

• Drive sales performance through lead management, sales coaching, and pipeline tracking.

• Support design consultants with client consultations, quoting, and closing strategies.

• Partner with ownership on marketing initiatives and community partnerships.

• Analyze sales data to identify trends and implement improvement strategies.

Operations Management

• Oversee scheduling, installations, inventory, and service follow-ups.

• Maintain strong communication between sales and installation teams to ensure accuracy and efficiency.

• Implement systems and processes to enhance productivity and job quality.

• Ensure projects are completed on time, within scope, and meet company standards.

Financial & Administrative Oversight

• Manage P&L responsibilities, meeting revenue, margin, and expense targets.

• Oversee purchasing, job costing, invoicing, and collections.

• Track KPIs (sales performance, close rates, average ticket, job completion time, etc.) and present reports to ownership.

• Ensure compliance with franchise standards, safety regulations, and company policies.

Customer Experience

• Champion the brand by ensuring a seamless, professional customer journey.

• Address escalated customer concerns promptly and effectively.

• Uphold the company’s reputation for service excellence and quality craftsmanship.

Qualifications:

• 5+ years of management experience in home services or a similar customer-focused industry

• Proven ability to lead sales teams and drive revenue growth

• Experience managing operations, scheduling, and installation processes

• Proficiency in CRM software, Microsoft Office Suite, and performance tracking tools (e.g., Rilla, SPOTIO)

• Strong business acumen with P&L management experience

• Excellent communication, leadership, and problem-solving skills

• High School Diploma or GED required