Job Description

Residential Field Services Manager

Location: Austin
Employment Status: Full-time
FLSA Status: Non-Exempt
Salary: $40+/hour plus commission, based on experience

Position Summary

Join our team at a growing residential HVAC business to lead complex field projects with expertise and innovation. As a Field Services Manager, you’ll oversee residential HVAC service and installation projects, solve challenging technical issues, and ensure exceptional quality and customer satisfaction. Contribute to expanding an established company while following a personalized professional development plan to advance your career in a dynamic, supportive environment.

Why Join Us?

• Impactful Leadership: Drive high-quality HVAC solutions for residential clients and shape project success.

• Growth Opportunities: Access ongoing training and coaching to enhance your skills and leadership.

• Supportive Culture: Collaborate with a passionate team dedicated to excellence and business growth.

• Competitive Compensation: Earn $40+/hour plus commission, with uniforms and a take-home company vehicle provided.

Essential Duties and Responsibilities

• Oversee complex residential HVAC projects, including installations and repairs of split systems, heat pumps, furnaces, air conditioners, and ductless mini-splits.

• Troubleshoot and resolve advanced technical issues, ensuring high-quality craftsmanship and project efficiency.

• Manage field technicians, providing guidance, training, and performance feedback to ensure top standards.

• Coordinate with Service Coordinator for scheduling, parts, and labor to maintain project timelines.

• Communicate effectively with homeowners, addressing project details, issues, and completion updates.

• Ensure rigorous quality control and compliance with safety standards, including proper PPE usage.

• Maintain and manage company-issued tools, equipment, and a take-home company vehicle.

• Submit accurate project reports, timecards, and service documentation.

• Identify opportunities for system upgrades or repairs, collaborating with sales for proposals.

• Contribute to business growth by mentoring staff and implementing process improvements.

• Perform additional duties to support team success and company objectives.

Minimum Qualifications

• 10+ years of residential HVAC service and installation experience.

• Associate’s degree or equivalent training/experience in HVAC or related field.

• EPA Universal Certification and applicable state HVAC licensing (e.g., TDLR registration).

• Proven expertise in troubleshooting complex residential HVAC systems (split systems, heat pumps, ductless units).

• Strong problem-solving and project management skills for overseeing intricate field projects.

• Basic knowledge of Microsoft Outlook, Teams, or similar tools, and smartphone use.

• Exceptional leadership, communication, and time management skills for managing teams and projects.

• Ability to read wiring diagrams, manuals, and technical documentation.

• Provide basic hand tools (e.g., gauges, meter, screwdrivers, wrenches, pliers).

• Passionate about contributing to a growing business and delivering outstanding customer service.

• Commitment to ongoing training and industry knowledge expansion.

• Flexibility to work overtime/weekends as needed.

• Valid driver’s license with 3+ years of registered driving history.

• Ability to pass a background check and drug test.

Physical Demands and Work Environment

• Lift and maneuver equipment, parts, and tools (50+ lbs).

• Work on ladders, in attics, crawlspaces, and at elevated heights.

• Operate in confined spaces and varying temperatures (hot/cold climates).