Job Description

Residential Senior HVAC Service Technician

Location: Austin
Employment Status: Full-time
FLSA Status: Non-Exempt
Salary: $30+/hour plus commission, based on experience

Position Summary

Join our team to deliver exceptional HVAC service, maintenance, and repair for residential clients. As a Senior HVAC Service Technician, you’ll apply your expertise to ensure quality control, manage service calls, and provide outstanding fieldwork, surpassing homeowner expectations. Follow a tailored professional development plan to grow your career while contributing to our mission of excellence in a safe, professional environment.

Why Join Us?

• Impactful Work: Enhance home comfort with top-quality HVAC solutions.

• Career Growth: Access ongoing training and opportunities to expand your expertise.

• Team Culture: Collaborate with a passionate, supportive team dedicated to excellence.

• Competitive Pay: Earn $30+/hour plus commission, based on your experience and performance.

Essential Duties and Responsibilities

• Troubleshoot, diagnose, and repair residential HVAC systems, including split systems, heat pumps, furnaces, air conditioners, and ductless mini-splits.

• Maintain high-quality craftsmanship and rigorous quality control on all service calls.

• Manage service calls efficiently, prioritizing customer satisfaction and timely resolution.

• Ensure a safe, clean work environment, adhering to PPE requirements.

• Maintain a stocked, organized company vehicle and manage issued tools/equipment.

• Lead fieldwork, coordinating with Service Coordinator for parts, scheduling, and labor.

• Communicate daily schedules and service updates with Service Coordinator.

• Submit accurate timecards, service reports, and inspection documentation.

• Engage with homeowners on arrival, issues found, and service completion.

• Recommend repairs or upgrades, collaborating with sales for proposals.

• Perform additional duties to support team and customer success.

Minimum Qualifications

• 8–10 years of residential HVAC service experience.

• Associate’s degree or equivalent training/experience in HVAC or related field.

• EPA Universal Certification and applicable state HVAC licensing (e.g., TDLR registration).

• Expertise in troubleshooting and repairing residential HVAC systems (split systems, heat pumps, ductless units).

• Strong quality control skills for consistent, high-standard service delivery.

• Basic knowledge of Microsoft Outlook, Teams, or similar tools, and smartphone use.

• Effective communication, leadership, and time management for service calls.

• Ability to read wiring diagrams, manuals, and technical documentation.

• Provide basic hand tools (e.g., gauges, meter, screwdrivers, wrenches, pliers).

• Self-sufficient, team-oriented, and passionate about customer service.

• Commitment to ongoing training and industry knowledge expansion.

• Flexibility to work overtime/weekends as needed.

• Valid driver’s license with 3+ years of registered driving history.

• Ability to pass a background check and drug test.

Physical Demands and Work Environment

• Lift and maneuver equipment, parts, and tools (50+ lbs).

• Work on ladders, in attics, crawlspaces, and at elevated heights.

• Operate in confined spaces and varying temperatures (hot/cold climates).