Job Description

Director of Plumbing Services Job Description

Company Overview

We are a well-established HVAC service provider known for delivering exceptional service to our loyal customer base. With a well-established brand, existing customer pool, vehicle fleet, and tool supply, we are expanding our operations to include a new Plumbing Services division. We are seeking a dynamic and experienced Director of Plumbing Services to lead this exciting initiative and build a successful plumbing sector from the ground up.

Job Title

Director of Plumbing Services

Location

Kyle, TX (with potential travel to job sites within the service area)

Employment Type

Full-time, Exempt

Position Summary

The Director of Plumbing Services will be responsible for establishing, developing, and leading the new Plumbing Services division. This leadership role will involve creating and implementing strategies to build a profitable plumbing sector, leveraging the company’s well-established brand, customer base, vehicle fleet, and tool supply. The Director will oversee all aspects of the plumbing division, including hiring and training staff, managing operations, ensuring high-quality service delivery, and driving business growth.

Key Responsibilities

• Division Development: Create and execute a business plan to establish the plumbing services division, including market analysis, service offerings, pricing strategies, and growth projections.

• Team Building: Recruit, hire, train, and manage a team of licensed plumbers, apprentices, and support staff to deliver exceptional plumbing services.

• Operational Management: Oversee daily operations of the plumbing division, including scheduling, dispatching, inventory management, and quality control.

• Service Excellence: Ensure all plumbing services meet or exceed industry standards, customer expectations, and company quality benchmarks.

• Financial Performance: Develop and manage the division’s budget, monitor financial performance, and implement strategies to achieve revenue and profitability goals.

• Customer Engagement: Leverage the existing customer pool to cross-promote plumbing services, build customer relationships, and drive repeat business.

• Compliance and Safety: Ensure all plumbing work complies with Texas state and local plumbing codes, regulations, and safety standards. Maintain proper licensing and certifications for the team.

• Marketing and Growth: Collaborate with the marketing team to develop and implement strategies to promote the plumbing division, including advertising, promotions, and community outreach.

• Integration with HVAC Operations: Work closely with the HVAC division to ensure seamless integration of services, shared resources, and a cohesive customer experience.

• Vendor and Supplier Relations: Establish and maintain relationships with suppliers for plumbing materials, tools, and equipment to ensure cost-effective and timely procurement.

Qualifications

• Experience: Minimum of 7-10 years of experience in the plumbing industry, with at least 3-5 years in a leadership or management role. Experience in building or growing a service-based business is highly preferred.

• Licensing: Valid Texas Journeyman Plumber License (or ability to obtain one within 90 days of hire).

• Education: High school diploma or equivalent required; bachelor’s degree in business, management, or a related field preferred.

• Skills:

  • Strong leadership and team-building skills.

  • Excellent business acumen with experience in budgeting, financial forecasting, and P&L management.

  • Knowledge of Texas plumbing codes, regulations, and industry standards.

  • Exceptional communication and interpersonal skills to engage with customers, employees, and stakeholders.

  • Proficiency in business software (e.g., CRM, scheduling, and accounting tools).

• Attributes: Entrepreneurial mindset, strategic thinker, customer-focused, and results-driven.

• Physical Requirements: Ability to visit job sites, inspect work, and occasionally lift up to 50 pounds. Valid driver’s license required.

Compensation and Benefits

• Salary: $80,000-$100,000 per year, with performance-based bonuses.

• Benefits: Comprehensive benefits package, including health, dental, and vision insurance, paid time off, retirement plan, and company vehicle (subject to company policy).

• Additional Perks: Access to company tools, equipment, and vehicle fleet for business use.

Work Environment

The Director of Plumbing Services will work in both office and field environments, with regular visits to job sites. The role may require occasional evening or weekend work to meet project deadlines or address urgent customer needs. The position involves collaboration with the HVAC team and access to an established customer base to facilitate rapid division growth.