Job Description

Hiring for Dispatcher/ Customer Service Representative
West Atlanta, GA

Pay: $35k-$40k + Bonuses

Qualifications:

• High school diploma or GED required; college or technical coursework a plus

• 2+ years of dispatching experience (plumbing, HVAC, electrical preferred)

• Excellent communication and organizational skills

• Ability to multitask and adapt in a fast-paced environment

• Strong computer skills, including proficiency with dispatching software ServiceTitan

• Familiarity with plumbing terminology and job types is highly preferred

• Positive attitude, team player, and commitment to customer satisfaction

Key Responsibilities:

• Schedule, dispatch, and coordinate plumbing technicians for service calls, installations, and emergencies

• Communicate with customers to confirm appointments, provide updates, and address service requests

• Prioritize and assign jobs based on technician availability, skill level, and location

• Monitor job progress and update schedules as needed throughout the day

• Maintain detailed and accurate records in dispatching and service management software

• Provide clear work orders, job details, and customer expectations to technicians

• Act as a liaison between technicians and customers to resolve scheduling issues

• Track parts, job status, and time entries to ensure smooth workflow and billing accuracy

• Assist with administrative tasks such as invoicing, follow-up calls, and warranty coordination

• Ensure excellent customer service by addressing concerns and following up on completed jobs