Job Description

COMMERCIAL REFRIGERATION TECHNICIAN / MECHANIC III

COMPENSATION

$30+/hr (depending on experience)

JOB RESPONSIBILITIES

• Diagnose causes of problems and/or failures in commercial refrigeration systems and components, including compressors, evaporators, condensers, and electrical controls
• Perform maintenance and service repairs on ice machine/cooler/freezer and other refrigerated systems (Superheat/Subcooling/Delta T)
• Repair or replace defective parts in units and equipment and their controls
• Communicate with Dispatch to ensure completion of scheduled jobs
• Maintain preventative maintenance schedules and procedures for customers
• Communicate effectively with clients to explain system issues, recommended repairs, and maintenance procedures
• Supervise and mentor apprentices and junior technicians, providing guidance on best practices and troubleshooting techniques
• Ensure team adherence to quality standards and project timelines
• Adhere to all safety protocols and regulations

ACCOUNTABILITIES

• Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry
• Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC needs

ORGANIZATIONAL ALIGNMENT

This position is responsible for engaging with the service team and all of our customers.

QUALIFICATIONS

• Valid Driver License w/acceptable driving record
• Active EPA Certification
• 7+ years’ of experience in a commercial HVAC Refrigeration setting
• OSHA 10 & 30 certification
• Available to work flexible hours and on-call shifts as needed
• Strong mechanical aptitude and problem-solving skills

BEHAVIORAL PROFILE

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively communicate with the customer by checking in and out with them on jobs. Able to explain the problems and resolution in a manner that the customer can understand. Closely communicate issues/concerns/updates with account managers on jobs. Answer any questions customers or other techs may have.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal numbers. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem-solving and prioritizing multiple tasks. Help to take the lead over and teach helpers and tech I’s. Intermediate computer skills.

Physical Demands

While performing the duties of this job, the employee is regularly required to use their hands. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth vision, and the ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.