Job Description

Job Title: Plumbing and Heating Department Manager
Compensation: $100,000 – $150,000 per year (based on experience and qualifications)
Location: Portland, Maine
Benefits: 401K, Health Insurance, PTO, Holiday Pay

Position Overview

We are seeking a highly skilled and experienced Plumbing and Heating Department Manager to lead and grow our Plumbing and Heating division. This leadership role is responsible for overseeing both the technical execution and business performance of the department—including P&L management, team leadership, job site support, and process improvement.

This is a hands-on leadership role ideal for someone with a Master Plumber License (required) and ideally a Master Oil Burner License as well. We’re looking for a leader with strong technical expertise, business acumen, and a high level of emotional intelligence (EQ) who can build a strong team culture, drive KPIs, and consistently deliver outstanding results.

Key Responsibilities

• Department Leadership

  • Oversee all business functions of the Plumbing and Heating division, including budgeting, forecasting, and P&L performance

  • Set and track KPIs to drive departmental success and continuous improvement

  • Develop, document, and implement systems and processes to improve operational efficiency

• Team Management & Development

  • Manage, mentor, and train a team of skilled technicians (plumbing, heating, oil burner installation, etc.)

  • Foster a respectful, collaborative, and high-performance team culture

  • Support recruiting, onboarding, and ongoing development of team members

• Job Site Involvement

  • Provide on-site support for jobs that require a Master Plumber or Master Oil Burner license/sign-off

  • Guide and instruct field technicians to ensure high-quality work and code compliance

  • Assist with hands-on work as needed, while balancing physical demands and team collaboration

• Customer & Business Support

  • Maintain strong customer relationships and ensure excellent service delivery

  • Collaborate with company leadership and other departments to align goals and strategy

  • Serve as a key technical resource within the company for plumbing and heating matters

Required Qualifications

• Master Plumber License (Required)

• Master Oil Burner License (Preferred)

• Gas Appliance License (Preferred but not required)

• Proven experience leading a team in a plumbing, heating, or similar skilled trades environment

• Strong technical knowledge across plumbing, heating, and oil burner systems

• High emotional intelligence (EQ) with excellent interpersonal and communication skills

• Demonstrated success managing departmental KPIs and achieving business goals

• Ability to balance fieldwork and administrative responsibilities effectively

• Strong organizational, time management, and customer service skills

• Ability to lift and perform physical requirements associated with plumbing work, or work alongside field technicians as needed

Why Join Us?

This is a unique opportunity to take ownership of a growing department, lead a talented team, and contribute to the broader success of the company. You'll have the tools, autonomy, and support to drive real impact—both technically and operationally.