Job Description

Job Title: Lead HVAC Technician
Location: Alpharetta, GA
Compensation: $25–$35/hour (DOE) + Commissions & Spiffs
Benefits:

• Paid Time Off (PTO)

• Holiday Pay

• $300/month HRA (Healthcare Reimbursement Allowance)

• Company Vehicle & Uniforms

• Ongoing Training & Career Advancement Opportunities

Position Overview:

We are seeking a skilled and experienced Lead HVAC Technician to join our growing team in Alpharetta, GA. In this key role, you will perform installation, maintenance, troubleshooting, and repair of residential HVAC systems. You’ll also provide outstanding customer service, educate homeowners on system options, and support the development of junior technicians through ride-alongs and technical mentorship.

Key Responsibilities:

Technical & Field Work

• Service, repair, and install HVAC systems including: gas/electric furnaces, air conditioners, heat pumps, ductless systems, humidifiers, dehumidifiers, and air purification systems

• Troubleshoot and resolve issues to ensure systems are operating efficiently and safely

• Test and inspect systems after service to confirm proper functionality

• Perform system assessments and recommend replacements or upgrades when appropriate

• Accurately document work completed, system details, customer discussions, and service charges

Customer Service & Sales

• Educate customers on repair and replacement options using clear, solution-focused communication

• Provide detailed cost-benefit analysis to assist customers in making informed decisions

• Maintain a clean and respectful presence in customer homes, following all safety and courtesy protocols

Mentorship & Team Leadership

• Support and mentor junior technicians, assisting with troubleshooting and best practices

• Lead by example in professionalism, technical skill, and customer care

• Participate in company training sessions and uphold all service standards

Operations & Reporting

• Debrief with dispatch after each service call

• Submit receipts, contracts, and service documentation daily

• Maintain and organize the company vehicle and tools

• Adhere to all safety protocols, codes, and company policies

Required Skills & Qualifications:

• Minimum 5 years of residential HVAC service experience (installation experience strongly preferred)

• Strong knowledge of HVAC system components and operations

• Familiar with local, state, and federal HVAC codes

• Excellent communication and customer service skills

• Must own required HVAC hand tools and diagnostic equipment

• Valid driver’s license with clean driving record

• Ability to pass a background check and drug screening

• Basic electrical knowledge (high and low voltage systems)

Education & Certifications:

• High School Diploma or GED (required)

• EPA 608 Universal Certification (required)

• NATE Certification (preferred)

• Associate’s Degree in HVAC or related field (preferred)

Physical Requirements:

• Able to work in extreme temperatures and confined spaces (attics, crawlspaces, basements)

• Ability to lift, push, pull, climb, stoop, kneel, and balance regularly

• Must have visual acuity and depth perception for diagnostic work

Required Tools & Equipment:

All Lead Technicians must possess:

• HVAC multimeter (reads microfarads, µ)

• Digital/analog gauge & manifold set or Bluetooth probes

• Cordless drill with batteries and charger

• Full set of HVAC hand tools and PPE