Job Description

RCS Staffing is placing a Solution Architect with a consulting firm specializing in system integration solutions for the utilities and energy sectors. This is a direct-hire opportunity for a senior technical leader with 10+ years of FSM and enterprise platform implementation experience — someone who can design scalable, integrated architectures, guide technical delivery teams, build trusted relationships with utility clients, and develop the next generation of technical talent. You will be the architect of record on complex FSM programs, owning the blueprint from design through deployment.

OVERVIEW OF YOUR ROLE As Solution Architect, you will lead the design and implementation of Field Service Management solutions tailored to the specific needs of electric, gas, and water utility clients. You will develop detailed architectural blueprints, oversee system integrations, provide hands-on technical guidance to delivery teams, and serve as the primary technical voice in client engagements. Beyond architecture, you will recruit, mentor, and develop a team of technical professionals — establishing standards, conducting design reviews, and driving a culture of continuous improvement. This is a highly visible role that blends deep technical expertise, client-facing consulting skills, and people leadership.

YOU WILL Design and Own the Architecture

• Lead the design of comprehensive FSM solutions tailored to the specific business and operational needs of utility and energy clients.
• Develop detailed architectural blueprints that define system integrations, data flows, technical specifications, and interface designs.
• Ensure solutions are scalable, secure, and aligned with industry standards, best practices, and client regulatory requirements.
• Plan, design, and develop integration solutions connecting FSM platforms with enterprise systems (ERP, CRM, CIS, OMS, GIS, billing, IoT/telemetry) using SOAP and REST web services.
• Stay current on emerging technologies and industry trends — IoT, AI, machine learning, cloud-native architectures — and incorporate relevant advances into solution design strategy. Lead Technical Delivery
• Provide technical guidance and oversight throughout FSM implementation projects, ensuring adherence to architectural designs and project timelines.
• Collaborate with cross-functional teams — developers, project managers, business analysts, QA — to ensure cohesive and efficient end-to-end delivery.
• Work within Agile, Waterfall, or Hybrid delivery models; contribute to backlog management and iterative solution delivery as the technical authority.
• Conduct regular code and design reviews to ensure quality, consistency, and adherence to architectural and coding standards.
• Establish and enforce best practices for solution design, system integrations, and delivery processes; identify and implement continuous improvement opportunities. Engage Clients and Stakeholders
• Engage directly with clients to understand their business processes, operational requirements, and technical challenges.
• Translate client needs into clear functional and technical requirements; maintain alignment across the business and technical teams throughout the project lifecycle.
• Present architectural solutions and design decisions to client stakeholders at all levels — articulating the benefits, trade-offs, and rationale behind chosen approaches with clarity and confidence.
• Ability to travel to client sites (domestic and/or international) as defined by project requirements. Build and Develop the Team
• Recruit, mentor, and develop a team of technical professionals; foster a culture of continuous learning, technical excellence, and accountability.
• Define team roles, responsibilities, and performance expectations to ensure clarity and high performance.
• Provide ongoing training, coaching, and development opportunities to strengthen team capabilities and deepen knowledge of FSM platforms and integration patterns.

YOU ARE THE IDEAL CANDIDATE IF YOU HAVE

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience); advanced degree (MBA or Master's) preferred.
• 10+ years of experience implementing Field Service Management or similar enterprise solutions, with significant focus on the utilities and energy industries.
• Proven track record leading complex FSM implementations and integrating with modern enterprise technology stacks (ERP, CRM, CIS, BI, data warehouse, etc.).
• Hands-on experience with cloud-based FSM platforms — Salesforce Field Service, Oracle Field Service, ServiceNow FSM, ClickSoftware, or similar.
• Experience developing web-based business applications using XML, JSON, HTML5, AngularJS, or comparable technologies.
• Strong proficiency designing and implementing SOAP and REST API-based integration solutions.
• Familiarity with cloud architectures — AWS, Azure, and/or GCP.
• Strong understanding of utility operations, asset management, field workforce management, and regulatory compliance.
• Demonstrated experience building and leading technical teams; able to inspire, develop, and retain talent.
• Exceptional communication skills — able to present complex architectural concepts to executive stakeholders and work effectively with both business and technical audiences.

IT'S A BONUS IF YOU HAVE

• Hands-on experience with ClickSoftware (Click) or similar FSM platform in a utility industry context.
• Consulting background with experience in senior client-facing delivery roles at a technology or management consulting firm.
• Familiarity with GIS integration and mobile workforce management solutions for field operations.
• Knowledge of IoT, AI, and Machine Learning as applied to field service management and predictive asset maintenance.
• Professional certifications in solution architecture, cloud platforms, or relevant FSM technologies (e.g., Salesforce Field Service Consultant, AWS Solutions Architect, Azure Solutions Architect).

ABOUT OUR CLIENT Our client is a consulting firm specializing in system integration solutions for the utilities and energy sectors, helping organizations convert complex data into actionable intelligence to mitigate risk, optimize assets, and maximize project outcomes. Their teams deliver Field Service Management solutions and enterprise platform implementations that drive digital transformation and operational excellence for electric, gas, and water utility clients. Solution Architects here design and own the technical foundation of high-impact programs with real influence on how utilities manage and deploy their field workforce.

WHO WE ARE RCS Staffing is a certified Women-Owned Small Business (WOSB) specializing in the recruitment of professionals for best-of-class companies throughout the United States. Since 1994, RCS recruits top talent for direct hire, temp-to-perm and contract staffing positions and provides customized payroll services. Our Recruiting Specialties consist of all Engineering Disciplines, Project Management, Project Controls, Information Technology, Energy Efficiency and Business Professionals.

RCS is an equal opportunity employer that prohibits discrimination and harassment of any type. RCS recruits, hires, and promotes for all positions without regard to race, color, religion, creed, national origin, citizenship status, disability, military status, veteran status, marital status, sexual orientation, gender identity, sex, genetic information or age. All terms and conditions of employment such as compensation, benefits, work assignment, availability of facilities and privileges of employment are administered on the same basis of equality.