Job Description

RCS Staffing is placing a Senior Business Analyst with a consulting firm specializing in the utilities and energy sectors. This is a direct-hire opportunity for a seasoned BA with 7+ years of enterprise system implementation experience — someone who thrives in client-facing consulting environments, brings deep knowledge of utility field operations, and can bridge the gap between business stakeholders and technical delivery teams on complex FSM, ERP, and CRM platform rollouts.

OVERVIEW OF YOUR ROLE As a Senior Business Analyst, you will play a pivotal role in analyzing client business processes, capturing and translating requirements, designing solutions, and driving successful enterprise system implementations for utility and energy clients. You will engage directly with client stakeholders to understand field service operations, conduct gap analyses, facilitate workshops, develop test cases and training materials, and serve as the critical communication link between the business and the technical delivery team. You are equally comfortable writing detailed user stories, running UAT sessions, and presenting executive-level status updates.

YOU WILL Gather Requirements and Analyze Business Processes

• Engage directly with clients to understand, document, and prioritize their business processes, needs, and objectives related to field service operations.
• Analyze and translate business requirements into functional specifications for enterprise solutions (FSM, ERP, CRM, and related platforms).
• Conduct gap analyses to identify where current systems and processes fall short of client needs; recommend actionable paths forward. Design and Drive Solution Implementation
• Collaborate with technical teams to design solutions that align with client requirements and industry best practices.
• Assist in configuring and customizing enterprise tools to meet specific client needs; ensure the solution addresses core utilities field operations use cases.
• Write detailed user stories, test cases, and test plans; execute testing with an eye for edge cases and high-impact defects.
• Log, track, prioritize, and validate defects; guide client users through individual and collaborative UAT sessions.
• Navigate difficult conversations with users when bugs surface or business needs are deprioritized — managing expectations with clarity and professionalism. Manage Stakeholders and Communication
• Serve as the liaison between clients, project managers, and technical teams — ensuring clear communication and alignment throughout the project lifecycle.
• Facilitate workshops and working sessions to gather requirements, present solution options, and obtain stakeholder buy-in.
• Prepare and deliver presentations, status reports, and documentation for both client and internal audiences. Drive Process Improvement and Adoption
• Identify opportunities to enhance client business processes through effective use of FSM and enterprise solutions; recommend best practices for field service operations.
• Monitor solution performance post-implementation; suggest enhancements based on data analysis and ongoing client feedback.
• Develop training materials and conduct training sessions to ensure successful client adoption of implemented solutions.
• Provide post-go-live support to address issues, optimize usage, and reinforce value realization.

YOU ARE THE IDEAL CANDIDATE IF YOU HAVE

• Bachelor's degree in Business Administration, Information Technology, Engineering, or a related field (or equivalent experience); advanced degree (MBA or Master's) preferred.
• 7+ years of experience as a Business Analyst with a focus on enterprise and/or field service management solutions.
• Demonstrated experience in requirements gathering, process analysis, gap analysis, and solution implementation on complex technology projects.
• Familiarity with business integration requirements across a modern technology stack (ERP, CRM, CIS, BI, data warehouse, etc.).
• Hands-on SQL experience — ability to access, retrieve, manipulate, and analyze data independently.
• Proficiency with Jira, Confluence, MS SharePoint, and process design tools (Visio, Signavio, or similar).
• Strong understanding of utility operations, asset management, and field service management workflows.
• Exceptional communication skills — able to engage effectively with clients and stakeholders at all organizational levels, including navigating difficult conversations.
• Ability to travel to client sites (domestic and/or international) as defined by project requirements.

IT'S A BONUS IF YOU HAVE

• Consulting background with hands-on experience in client-facing delivery and stakeholder relationship management.
• Proficiency with FSM software platforms — Salesforce Field Service, ServiceMax, IFS, Oracle Field Service, or similar.
• Familiarity with GIS integration and mobile workforce management solutions in a utility context.
• Knowledge of emerging technologies — IoT, AI, and Machine Learning — as they apply to field service management.
• Professional certifications in Business Analysis (CBAP) or Project Management (PMP).

ABOUT OUR CLIENT Our client is a consulting firm specializing in the utilities and energy sectors, helping organizations convert complex data into actionable intelligence to mitigate risk, optimize assets, and maximize project outcomes. Their teams implement enterprise systems and solutions — FSM, ERP, EAM, and beyond — driving digital transformation and operational excellence for electric, gas, and water utility clients. Business Analysts here work on high-impact, client-facing engagements with direct influence on how utilities manage their field workforce and serve their customers.

WHO WE ARE RCS Staffing is a certified Women-Owned Small Business (WOSB) specializing in the recruitment of professionals for best-of-class companies throughout the United States. Since 1994, RCS recruits top talent for direct hire, temp-to-perm and contract staffing positions and provides customized payroll services. Our Recruiting Specialties consist of all Engineering Disciplines, Project Management, Project Controls, Information Technology, Energy Efficiency and Business Professionals.

RCS is an equal opportunity employer that prohibits discrimination and harassment of any type. RCS recruits, hires, and promotes for all positions without regard to race, color, religion, creed, national origin, citizenship status, disability, military status, veteran status, marital status, sexual orientation, gender identity, sex, genetic information or age. All terms and conditions of employment such as compensation, benefits, work assignment, availability of facilities and privileges of employment are administered on the same basis of equality.