Job Description

About the Role

Pinnacle Partners is recruiting for a Quality Manager in New Albany, IN. This position focuses on developing and maintaining quality systems, driving continuous improvement, and supporting product and process quality within a complex, high-precision manufacturing environment. The ideal candidate will have at least 3 years of experience in Quality Engineering, Supplier Quality, Process Engineering, or a related manufacturing role, with strong problem-solving, communication, and leadership potential.

This role is part of a multi-year rotational leadership development program designed to provide exposure to various areas of quality and manufacturing operations. It offers an opportunity for an experienced quality professional to expand their technical and operational knowledge, develop leadership capabilities, and progress toward a future Quality Manager or broader leadership position.

Key Responsibilities:

• Implement and maintain robust quality systems within a complex manufacturing environment.

• Participate in product and process development, including preproduction activities, to ensure quality feedback and appropriate controls are incorporated before product release.

• Drive continuous improvement initiatives throughout manufacturing operations using Lean Manufacturing, Six Sigma, and other quality methodologies.

• Apply structured problem-solving techniques to identify root causes of quality issues and implement effective corrective and preventive actions.

• Participate in customer audits and serve as a point of contact for customer-related quality matters.

• Collect, analyze, and summarize customer quality data to identify trends and drive product and process improvements.

• Partner with Supplier Quality Engineering (SQE) to address supplier quality issues, coordinate audits, and minimize risks associated with incoming materials.

• Provide quality engineering support to R&D, Marketing, Engineering, and Operations for the development, modification, and qualification of new and existing products.

• Ensure manufacturing processes and quality procedures are properly documented, maintained, and consistently followed.

• Collaborate with Engineering and Operations to resolve quality issues and improve manufacturing performance.

• Lead and support Process Failure Mode and Effects Analysis (PFMEA) activities, including the implementation of appropriate controls and performance metrics.

• Sustain and continuously improve quality management systems, including ISO 9001, IATF 16949, and other applicable standards.

• Participate in a multi-year rotational program designed to develop a comprehensive understanding of quality operations, manufacturing processes, and business functions.

• Take on increasingly complex projects, identify opportunities for improvement, and develop the ability to anticipate operational and quality-related challenges.

• Build relationships across departments and locations while developing the communication, decision-making, and leadership skills necessary for future management responsibilities.

• Potentially participate in assignments at other domestic or international facilities as part of long-term leadership development.

Requirements:

• 3+ years of experience as a Quality Engineer, Supplier Quality Engineer, Process Engineer, or in a closely related manufacturing role.

• Strong understanding of quality engineering principles, manufacturing processes, and quality management systems.

• Knowledge of quality tools and methodologies, including Root Cause Analysis, 8D, GR&R, FMEA, SPC, and Six Sigma techniques.

• Working knowledge of ISO 9001 quality management system requirements.

• Ability to investigate complex quality problems, identify root causes, and implement effective corrective and preventive actions.

• Strong written and verbal communication skills, with the ability to work effectively across Engineering, Operations, Sales, Purchasing, and other departments.

• Ability to manage competing priorities, balance immediate quality concerns with long-term projects, and maintain an organized approach to work.

• Comfortable managing conflict, navigating differing viewpoints, negotiating solutions, and leading through influence.

• Strong analytical and problem-solving skills, including the ability to interpret manufacturing data and identify opportunities for improvement.

• Proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, Outlook, SharePoint, OneDrive, and OneNote.

• Demonstrated flexibility, adaptability, and willingness to learn different areas of the business.

• Evidence of professional growth and upward career progression, with an interest in developing into a leadership position.

• A degree is not mandatory; relevant professional experience and leadership potential are acceptable.

Preferred:

• 2+ years of experience managing, supervising, or leading a team.

• Previous Operations or Manufacturing supervision/management experience.

• Previous Quality Management experience.

• Quality certifications such as Certified Quality Manager (CQM), Certified Quality Engineer (CQE), or related credentials.

• Experience planning, coordinating, and conducting manufacturing process audits.

• Familiarity with additional quality management standards, including AS9100, ISO 13485, or IATF 16949.

• Experience with Lean Manufacturing, Six Sigma, continuous improvement, and data-driven problem solving.

• Experience coaching and developing team members, resolving conflicts, and influencing cross-functional teams.

• Exposure to complex, high-precision manufacturing environments involving a large variety of unique products and components.

• Willingness to travel or participate in future assignments at other domestic or international facilities.

Benefits Overview:

• Total compensation generally ranging from approximately $85,000–$115,000, including the bonus program.

• Comprehensive benefits package.

• Flexible scheduling, with typical options including 7:00 AM–4:00 PM or 8:00 AM–5:00 PM.

• Opportunity to work in a world-class, climate-controlled manufacturing facility.

• Onsite cafeteria and additional employee amenities.

• Exposure to multiple departments, manufacturing operations, and quality functions through a rotational leadership development program.

• Opportunity to develop leadership skills and gain experience working with teams across multiple facilities.

• Potential opportunities for international assignments and broader career advancement.

• Long-term career growth within an organization that strongly values employee development and retention.

Explore More Engineering Opportunities

This role falls within our Engineering/Manufacturing division, where we specialize in placing professionals in areas such as:

• Quality Engineering and Quality Assurance

• Mechanical/Electrical Engineering

• Manufacturing/Process Engineering

• CNC Machining and Programming

• Field Service Engineering

• Technical Support and Parts Management

• Controls and Automation Engineering

• Project Engineering

• Operations / Plant Engineering

Explore additional Engineering roles and learn more about how we support Engineering professionals:

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