Job Description

About the Role

We are seeking a motivated IT Helpdesk Specialist to serve as a friendly, reliable first point of contact for technology support across our client's organization. This role will play a critical part in resolving technical issues quickly, supporting classrooms, events, and everyday operations, and helping the team deliver operational excellence. This is an excellent opportunity for a customer-focused technology professional who thrives on variety, hands-on problem-solving, and continuous learning. Apply now to be considered!

Key Responsibilities:

• Act as the first point of contact for students, faculty, and staff needing technical help by phone, email, chat, or walk-up
• Troubleshoot issues across LAN/WAN, Active Directory, Office 365, Windows 10/11, Microsoft Office, and other systems
• Support and troubleshoot printers and copiers
• Set up, support, and troubleshoot AV equipment in classrooms, conference rooms, and at events across campus
• Image and deploy desktops, laptops, and classroom and conference room equipment
• Track technology inventory using asset management software
• Install software and help create and maintain standard operating procedures
• Meet SLA targets for ticket response and resolution
• Take part in an on-call rotation

Requirements:

• 1+ years of experience troubleshooting Microsoft Windows products and technologies
• Experience with a ticketing system (Freshworks or similar)
• Outstanding customer service and communication skills

Preferred:

• Experience supporting and troubleshooting Apple/Mac products
• Experience in an education setting
• Experience setting up and supporting AV equipment
• Experience with Microsoft Azure, SharePoint, and Office 365

Explore More Information Technology Opportunities

Our information Technology division covers areas including:

• Software Development
• Business & Systems Analysis
• IT Support & Infrastructure
• Cybersecurity
• Cloud Engineer/DevOps

Explore additional IT roles and learn more about how we support IT professionals:
https://www.partnersinstaffing.com/find-jobs or https://www.partnersinstaffing.com/technology

Not the right fit?

We’re hiring across multiple divisions:

• Human Resources
• Administrative & Customer Service
• Accounting & Finance
• Manufacturing & Engineering