Job Description

About the Role

We are seeking a skilled Desktop Support Technician to serve as a trusted technical resource to users at every level of our client's organization. This role will play a critical part in keeping hardware and software running smoothly, resolving complex issues at their root, and improving IT processes for a growing user base. 

Key Responsibilities:

• Support desktop and laptop hardware and software, including installation, configuration, connectivity, and troubleshooting
• Help deploy and maintain computers, peripherals, and software
• Dig into complex technical issues from start to finish, using root cause analysis to find lasting fixes
• Partner with IT teammates to resolve issues and improve processes
• Deliver a polished customer experience to 750+ users, including executives, and explain solutions in plain language
• Help develop technical policies, procedures, best practices, and documentation

Requirements:

• Associate's degree or technical certificate
• 2-3 years of experience in a desktop support role
• Strong knowledge of Windows operating systems and applications
• Experience installing, configuring, and troubleshooting hardware and software, including Office 365, Active Directory, and the Microsoft stack
• Experience with network and infrastructure support
•  

Preferred:

• A+ and/or Network+ certification

Benefits Overview:

• Comprehensive medical and vision coverage
• Generous PTO
• 401(k) plan
• Paid overtime

Explore More Information Technology Opportunities

Our information Technology division covers areas including:

• Software Development
• Business & Systems Analysis
• IT Support & Infrastructure
• Cybersecurity
• Cloud Engineer/DevOps

Explore additional IT roles and learn more about how we support IT professionals:
https://www.partnersinstaffing.com/find-jobs or https://www.partnersinstaffing.com/technology

Not the right fit?

We’re hiring across multiple divisions:

• Human Resources
• Administrative & Customer Service
• Accounting & Finance
• Manufacturing & Engineering