Job Description

About the Role

Pinnacle Partners is recruiting for a Dispatcher for a growing commercial service organization in Westfield, IN. This is a direct-hire, fully onsite opportunity. The organization has experienced significant growth and is looking for someone who can effectively coordinate technicians while providing strong communication and customer service.

Key Responsibilities:

• Schedule and dispatch technicians based on urgency, location, availability, and service needs
• Make schedule adjustments as emergency calls, delays, and cancellations occur
• Communicate with customers and technicians regarding arrival times, scheduling updates, and job status
• Maintain accurate work orders, notes, assignments, and follow-up information within Service Fusion
• Monitor jobs requiring parts, return visits, customer approvals, or quotes to ensure appropriate follow-up
• Escalate scheduling conflicts, customer concerns, and technical questions to the appropriate team member

Requirements:

• Experience working in a fast-paced field service environment
• Strong organizational and scheduling skills
• Excellent phone and customer communication skills
• Ability to remain calm and organized under pressure
• Adaptable and comfortable working within a growing small-business environment

Preferred:

• Previous commercial HVAC or plumbing dispatch experience

Benefits Overview:

• Medical insurance
• Dental and vision insurance

Explore More Administrative & Customer Service Opportunities

Our Administrative & Customer Service division covers areas including:

• Administrative Assistant
• Executive Assistant
• Customer Service Representative
• Receptionist
• Data Entry

Explore additional Human Resources roles and learn more about how we support Administrative & Customer Service professionals:

https://www.partnersinstaffing.com/find-jobs or https://www.partnersinstaffing.com/human-resources-service-administration

Not the right fit?

We’re hiring across multiple divisions:

• Accounting & Finance
• Human Resources
• Information Technology
• Engineering & Manufacturing