Job Description

Title: Field Service Engineer

Comp: Up to $100,000

Location: Utica, NY

Our client is seeking immediate assistance in identifying a candidate for a Field Service Engineer direct hire position. This individual will serve as the primary technical resource supporting a manufacturing customer while performing installation, maintenance, troubleshooting, training, and repair activities on CNC machine tools.

Responsibilities:
• Serve as the primary on-site Field Service Engineer supporting a large manufacturing customer with an extensive fleet of CNC equipment
• Install, commission, troubleshoot, repair, and maintain CNC mills and lathes
• Perform preventative maintenance activities to maximize machine uptime and reliability
• Train operators and maintenance personnel on machine operation, maintenance procedures, and best practices
• Diagnose and resolve mechanical, electrical, hydraulic, pneumatic, and control system issues
• Observe machine performance, identify service needs, and recommend appropriate repairs, upgrades, accessories, and replacement parts
• Provide warranty and non-warranty service support for customer equipment
• Document service activities, findings, repairs, and recommendations through company reporting systems
• Assist with machine startups, installations, and commissioning projects
• Support multiple customer locations as needed while maintaining a primary focus on the assigned customer site
• Utilize technical manuals, schematics, blueprints, and troubleshooting documentation to resolve equipment issues
• Collaborate with internal engineering, technical support, and senior field service personnel to resolve complex machine problems
• Serve as the primary customer-facing representative and technical resource within the assigned territory
• Maintain strong customer relationships through responsive service and technical expertise
• Travel to additional customer locations as required to support business needs

Required Skills (Must Have):
• 3+ years of experience in field service, maintenance, installation, machine repair, or related industrial equipment support roles
• Associate degree, technical certification, or formal training related to CNC machinery, mechanical systems, electrical systems, hydraulics, pneumatics, or industrial maintenance
• Ability to read and interpret blueprints, technical manuals, schematics, and machine documentation
• Strong troubleshooting experience involving mechanical, electrical, hydraulic, pneumatic, industrial I/O, and computer-controlled systems
• Ability to document service work, repairs, findings, and customer interactions accurately
• Ability to work independently with minimal supervision while supporting a critical customer account
• Ownership of standard hand tools required to perform field service work
• Strong customer service, communication, and problem-solving skills

Preferred Skills (Nice to Have):
• CNC machine tool service experience
• Electrical troubleshooting and repair experience
• CNC programming experience
• Previous CNC operator or setup technician experience
• Experience supporting machining centers, turning centers, or automated manufacturing equipment
• Knowledge of CNC controls and machine diagnostics
• Experience performing machine installations and commissioning activities

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