Job Description

• Review installation requirements with customers prior to machine shipment to ensure site readiness and compliance.

• Oversee on-site installation and assembly of new machines at customer facilities.

• Inspect, adjust, start up, and demonstrate newly installed equipment, ensuring compliance with specifications and safety standards.

• Train customer personnel on safe setup, operation, controls, and routine maintenance.

• Independently diagnose, repair, and service equipment on-site and remotely with minimal supervision.

• Provide technical support via phone and email when not traveling.

• Deliver warranty and non-warranty service, including troubleshooting, maintenance, and customer training.

• Recommend parts, accessories, and services to support safe and efficient equipment operation.

• Conduct regular customer visits to observe machine performance, identify service needs, and build key service relationships.

• Document service activities, expenses, and technical reports accurately and in a timely manner.

• Escalate non-standard requirements, safety concerns, or customer dissatisfaction to management as needed.

• Travel is primarily pre-scheduled, with occasional emergency service calls.

• Associate or bachelor’s degree in a technical field, or equivalent hands-on experience.

• 5+ years of field service experience supporting CNC machines or similar equipment.

• Strong understanding of CNC machine assembly, teardown, and mechanical systems.

• Ability to read and interpret blueprints and technical documentation.

• Strong communication skills, with the ability to guide customers through technical issues in person or remotely.

• Willingness to travel approximately 50–75%.