Job Description

Position Summary

We are seeking a customer-focused and detail-oriented Business Office Registration Specialist to support patient registration, insurance verification, payment collection, and front-end revenue cycle activities in a healthcare environment. This position plays an important role in ensuring accurate patient information, timely financial processing, and a positive patient experience while maintaining compliance with privacy and regulatory standards.

Key Responsibilities

Patient Registration & Financial Processing

• Complete patient registration and admission processes accurately and efficiently across multiple patient service types.
• Verify and update patient demographic and insurance information within electronic systems.
• Screen and validate insurance coverage and financial responsibility requirements.
• Generate and obtain required registration, consent, and financial documents.
• Collect co-pays, deductibles, deposits, and patient payments while maintaining accurate payment records.
• Process payment posting and maintain supporting financial documentation.

Customer Service & Communication

• Deliver professional customer service to patients, families, and healthcare staff.
• Explain financial responsibilities and provide guidance regarding registration requirements.
• Answer intake and administrative phone calls and resolve service concerns.
• Coordinate with clinical and administrative teams to support patient care and operational efficiency.
• Assist patients with directions, instructions, and registration-related questions.

Administrative & Documentation Support

• Maintain complete and accurate electronic patient records and scanned documentation.
• Support registration workflows during system downtime procedures when needed.
• Process forms, records, and internal documentation in accordance with department standards.
• Assist with additional business office and administrative responsibilities as assigned.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of experience in healthcare registration, business office operations, patient access, or revenue cycle support preferred.
• Knowledge of insurance verification, patient registration, and payment collection processes preferred.
• Experience using electronic health records (EHR), patient accounting systems, and Microsoft Office applications.
• Strong communication, customer service, organization, and problem-solving skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Comfortable working with office equipment, phones, scanners, and computer systems.

Preferred Skills

• Patient Registration
• Insurance Verification
• Revenue Cycle Support
• Payment Posting & Collections
• Customer Service
• Medical Terminology
• Data Entry & Documentation
• Microsoft Excel & Office Suite
• HIPAA & Confidentiality Compliance

Work Environment

Office-based healthcare environment requiring frequent computer use, communication with patients and staff, and the ability to maintain professionalism in a fast-paced setting.