Our client, a leading insurance and financial institution, is seeking a skilled insurance operations professional to support critical back-office functions across the policy lifecycle. This role requires a strong understanding of processes such as new business setup, agency management, claims administration, underwriting support, and policy servicing.

Description:

• Understanding and working experience in processes such as new business setup, agency management, claims, underwriting support, policy servicing and administration etc. within insurance back-office services
• Carry on back-office activities based on alignment to specific business function within insurance services
• Gathers and collates information related to new accounts or renewals for premium assessment
• Assist agencies with licensing procedures, onboarding and training requirements along with resolving queries
• Help policy holders in claim settlement by reviewing claim payments resulting from duplicate payments, incorrect payee, etc. & ascertain appropriate administration of claims
• Perform screening and due diligence of applications for any missing data and
  review and upload them into file management system to support underwriters
• Ensure premium is applied per customer choices (low risk/high risk equities, etc.)
• Support underwriting and post underwriting review (in conjunction with analysts), exception handling
• Perform various policy servicing activities like policy renewals, policy changes, disbursement of maturity amount and dividends, reinstating policies and loans, certificate reissue etc.
• Oversee risk classifications as per company policies
• Assist Process Lead in workflow management and work delegation