Job Description

Our client, a leading national bank, is seeking an experienced Collections Representative to join their growing team. The ideal candidate will have a strong collections background within a banking or financial institution, excellent communication skills, and a proven ability to manage delinquent consumer accounts in a call center environment.

Key Responsibilities:

• Handle inbound and outbound calls to contact customers with delinquent accounts, ensuring timely and effective resolution of past-due balances.
• Compute, classify, and record financial data related to transactions, valuations, and collections activity.
• Maintain detailed account documentation in the company’s CRM and collections software systems.
• Monitor and report on key performance metrics such as recovery rate, call quality, and right-party contact rate.
• Collaborate with internal departments to resolve discrepancies, update payment records, and ensure compliance with bank policies.
• Demonstrate excellent customer service and professionalism while maintaining firm negotiation practices.

Requirements:

• Strong collections background in a banking or financial services environment.
• 2+ years of call center experience, handling both inbound and outbound calls.
• 2+ years of consumer debt collections experience with delinquent account management.
• Proven ability to meet or exceed performance metrics and recovery goals.