Job Description

Summary

Candidate will be familiar with the telecommunications network design and architecture and will generally work independently under normal supervision. Incumbents will participate on project teams to provide support for the implementation of new systems and in the diagnosis of network problems. Incumbents will participate in discussions with vendors and service providers in order to assist in the diagnosis and resolution of network problems. This individual will provide a secondary technical support role on a major network system and may provide support for other, smaller systems. Incumbents will have a general knowledge of design standards, applicable regulations, and codes and will strengthen these skills as they work within this level. 

Key Roles & Responsibilities:

NOC Operator is the technical expert on multiple telecommunication protocols and is responsible for ensuring that the network is performing to optimum capacity. Depending on assignment, the Telecomm Network Operator may work independently or under the supervision of a lead.

Duties:

• Strong understanding of Video Monitoring and Access Control systems
• Planning and implementing changes to the Transport network to ensure adherence to all Change Management policies and procedures
• Striving to resolve all issues and to identify the root cause of every problem
• Coordinating all planned outages
• Communicating with verbal and written status reports as required
• Performing end-to-end analysis on the transport network through a capacity/availability/response time analysis
• Assisting in the training of new candidates
• Adhering to safe work practices to support the goal of no reportable accidents within IT
• Being on call and shift work– is a 24x7 operation and all personnel will be on call in the event of a problem
• Keeping abreast of technology changes, evaluating and recommending network components and developing documentation and installation standards for these components
• FAA tower lighting notifications
• Updating system and procedures documentation for all network hardware on the document database
• Planning and implementing changes to the Transport network to ensure adherence to all Change Management policies and procedures
• Striving to resolve all problems on the first visit and to identify the root cause of every problem
• Communicating with verbal and written status reports as required
• Performing end-to-end analysis on the transport network through a capacity/availability/response time analysis
• Assisting in the training of new candidates
• Providing primary support for at least one major system (microwave, two-way radio, wireless LAN, etc) and secondary support on multiple minor systems
• Adhering to safe work practices to support the goal f no reportable accidents within IT
• Being on call – the transport network is a 24x7 operation and all personnel will be on call in the event of a problem
• The Network Operator is responsible for the operation, monitoring, and control of both digital and analog telecommunications networks
• These networks provide voice and data to transmission and distribution facilities, and are the primary focus is to maintain high reliability of these networks
• Network Operator is responsible for initiating and coordination service restoration activities. These activities include notifying affected personal, rerouting circuits to restore service for company and customer.
• The operator serves as a central contact and point of coordination for all system operation, maintenance, and repair efforts to ensure reliable operation of the system and accurate record of events that affect system integrity.
• Monitor NERC/CIP Critical sites via alarm monitoring software and/or video surveillance equipment and make necessary contact with appropriate personnel when potential issues are observed

Education, Experience, & Skill Requirements:

• Education – High School Diploma. Preferred Advanced Degree
• Experience – Five years as a NOC Operator / VMS or access control or five to six years equivalent experience in technical support (True NOC experience working with multiple monitoring systems, ability to multitask in this environment and self-motivation a must)
• Skill – General knowledge of Telecommunications Network Design and Architecture, Equipment Technologies, Standards and Regulatory Requirements, General IT Knowledge