Job Description

We are seeking an experienced and dynamic Customer Service Manager to join a growing company. This key player will have a proven track record in managing a customer service team, delivering exceptional customer experiences, and driving customer retention and growth. This role requires strong leadership skills, a customer-centric mindset, and the ability to collaborate effectively with a team.

Work Model:

• On-Site

What you will do:

• Develop and mentor a high-performing customer service team
• Implement strategies to drive customer retention, satisfaction, and growth
• Identify key metrics and monitor performance
• Build and maintain strong relationships with key customers
• Understand customer needs, challenges, and goals to provide tailored solutions and support
• Participate in the development of customer onboarding and training programs
• Utilize data and analytics to gain insights into customer behaviors and trends

What you will need to be successful:

• Bachelor's degree in marketing, business, or related field preferred
• 5+ years of customer service or account management experience
• Excellent communication skills
• Ability to think strategically and execute tactically
• Proficient in CRM software
• Thrives in a fast-paced, dynamic environment

Benefits overview:

• Health, dental, and vision insurance
• PTO
• 401k