Job Description

Our office storage solutions clients pride themselves on quality and superior customer service. Palmer Group is partnering with them to find a Senior Customer Solutions Representative to join their dynamic team. This position is responsible for handling escalated customer cases, providing advanced problem resolution, and ensuring customer satisfaction. If you have at least three years of customer service experience and can work in a fast-paced environment, apply today! 

Work model:

• On-Site
• 8:00 AM - 4:30 PM
• Monday - Friday

What you will do:

• Handle escalated customer service inquiries and complaints
• Analyze complex customer cases to determine the root cause of issues
• Work across different departments to address any issues
• Provide communication to the customer and resolution for issues
• Report on issues and common trends as they arise

What you will need to be successful:

• Bachelor's degree or equivalent work experience in customer service, shipping or logistics industry
• 3+ years of customer service or problem-resolution experience
• Minimum 1 year of experience handling escalations
• Salesforce experience preferred
• Strong problem-solving and analytical skills
• Excellent verbal and written communication skills
• Ability to maintain a calm and professional demeanor in high-pressure situations

Benefits overview:

• Dental, health, and vision insurance
• Profit sharing
• 401k
• PTO

Interested and qualified candidates can contact Maddie Hodgson at (515) 225-7000 or email Maddie at mhodgson@thepalmergroup.com.