Job Description

• Respond to internal/external customer calls, emails, and other forms of communications, resolve inquiries promptly, efficiently, and professionally
• Communicate answers and solutions to customers verbally and/or in writing
• Research questions and/or issues to identify causes and solutions and/or to disseminate accurate information to customers
• Assist other departments within operations depending on business needs
• Utilize and navigate multiple computer systems, applications, and procedure tools to access and identify information
• Collaborate with teammates, internal and external customers in creating solutions for different customer issues and situations

• High school diploma or general education degree (GED)
• 1+ years of related customer service/customer facing experience or office experience
• Strong customer service orientation
• Mathematical skills and strong attention to detail
• Proficient in the use of Microsoft Office Suite
• Skilled at solving practical problems and deal with a variety of situations

• Permanent/Direct Hire
• Contract-To-Hire
• Short and long-term contracts

• Open to on-site and hybrid
• Day and evening shifts

Interested and qualified candidates can contact Palmer Group at (515) 225-7000 or email resumes@thepalmergroup.com.

Palmer Group offers our valued temporary and contract employees, Health, Dental and Vision insurance on the 1st of the month after 60 days of employment. These plans are fully compliant with the Affordable Care Act standards. Click here for a complete list of Palmer Group’s benefits, or contact your Palmer Group representative to learn more.