Job Description

Quality Manager

Position Summary

The Quality Manager is responsible for planning, coordinating, implementing, and monitoring activities that support the overall objectives of the Quality Department. This role focuses on maintaining quality standards, improving processes, analyzing performance data, and ensuring products and processes meet established specifications and customer expectations.

Essential Functions

• Develop and analyze quality data and product specifications to establish and maintain quality standards.

• Define and communicate quality expectations for systems, products, and processes.

• Coordinate quality objectives with various departments through established procedures and work instructions.

• Plan, organize, and implement projects to evaluate the precision and accuracy of production equipment, processing equipment, and testing procedures.

• Monitor quality performance and identify opportunities for continuous improvement.

Additional Responsibilities

• Investigate and resolve customer quality complaints.

• Initiate and participate in internal problem-solving and process improvement initiatives.

• Compile, analyze, and report quality metrics as required.

• Participate in monthly Management Business Review (MBR) activities.

• Perform other duties as assigned by management.

Qualifications and Requirements

• Associate degree from an accredited college or university, a minimum of two years of quality systems management experience, or an equivalent combination of education and experience.

• Proficiency in computer applications and network operations.

• Ability to read, interpret, and develop technical documents and procedures.

• Strong communication skills, with the ability to collaborate effectively across all organizational levels.

• Experience presenting information and responding to questions from managers, clients, customers, and team members.

• Strong mathematical skills, including percentages, proportions, and basic statistics.

• Ability to develop, apply, and train others on statistically based quality tools.

Key Competencies

• Teamwork and interpersonal skills

• Strong attention to detail and accuracy

• Sound judgment and decision-making

• Proactive problem-solving

• Effective communication and presentation skills

• Analytical thinking and continuous improvement

Key Working Relationships

Internal:

• Associates across all departments and locations

• Corporate program support teams

External:

• Customers

• Suppliers