Job Description

Overview:
Our organization is seeking a Senior Epic Analyst who combines deep technical expertise with strong business acumen to strengthen training, build standards, and operational effectiveness across our Epic environment. This role plays a key part in bridging gaps between technical design and functional training, ensuring scalable and standardized system performance across Cadence, Ambulatory, and integrated platforms.

Key Responsibilities

• Lead the design, development, and optimization of Epic Cadence workflows in alignment with organizational and regulatory standards.
• Act as a certified Cadence trainer, creating and delivering training materials and sessions to end users, analysts, and project teams.
• Enhance and enforce build standards across modules and platforms, including ServiceNow integrations and coordination beyond MyChart functionality.
• Collaborate closely with project managers (PMs) and operational leaders to align system capabilities with business needs and strategic goals.
• Partner with cross-functional teams in Ambulatory, Digital Transformation (DT), and IT to standardize workflows and documentation practices.
• Identify gaps in existing build or training documentation and lead initiatives to close them through updated policies, communication, and training programs.
• Support system upgrades, new feature implementation, and optimization projects through analysis, configuration, testing, and end-user training.
• Serve as a mentor and subject matter expert to analysts and end users, promoting quality, consistency, and performance excellence.

Qualifications

• Epic Cadence Certification (required); Trainer Certification preferred.
• 5+ years of Epic build, configuration, and implementation experience with proven technical and functional depth.
• Strong experience in service integration and process standardization within ServiceNow or equivalent platforms.
• Background in both business process improvement and technical system configuration.
• Experience working in Ambulatory environments and familiarity with Digital Transformation practices.
• Demonstrated success collaborating with PMs and project teams on standard-based builds and documentation initiatives.
• Excellent communication, presentation, and training skills with the ability to convey complex concepts clearly.

Preferred Skills

• Additional Epic module experience (Ambulatory, Prelude, or MyChart).
• Prior experience leading a team or serving in a senior trainer or lead analyst capacity.
• Proven ability to establish and maintain documentation and build governance structures across systems.