Job Description

Together, we’re changing healthcare. This is your chance to be part of the action.

OtterBase is seeking an experienced leader to join our client’s team as an Onsite Supervisor! This role is all about combining leadership, hospitality, and purpose. As part of our team working inside the hospital, you’ll oversee Concierge staff who respond to non-clinical requests from nurses and patients through a custom mobile app. The goal? Create an environment where patients feel supported and nurses can focus on what they do best—providing care.

Duties and Responsibilities:

• Lead a team of Concierge professionals across assigned hospital units.

• Partner with nursing leadership to ensure smooth communication and seamless support.

• Provide guidance, coaching, and performance feedback to your team.

• Monitor activity through the app and ensure all patient and nurse requests are completed efficiently.

• Manage team schedules, approve time off, and ensure adequate coverage across shifts.

• Track performance metrics and uphold service standards.

• Maintain a positive, hospitality-driven atmosphere for both patients and staff.

• Be present and engaged! This is not a paper pushing gig. Our Supervisors average 15,000+ steps per shift.

The Ideal Candidate Has:

• 3+ years of experience leading and inspiring a team.

• 2+ years in hospitality, concierge, or customer service roles.

• Experience in a healthcare environment preferred.

• Excellent communication and organizational skills.

• The ability to thrive in a fast-paced, changing environment.

• Comfort using scheduling tools and communication platforms (Teams, Zoom, etc.)

• A desire to be part of a mission that’s redefining hospitality in healthcare.

Why Join Our Team?

Our client’s team transforms hospital environments by merging hospitality and healthcare to create a better experience for patients and staff alike. If you’re ready to lead with positivity, empower a team, and make a real impact in the healthcare system, we’d love to hear from you!

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