We’re looking for an experienced Business Analyst to join our Operations & Billing workstreams as part of an ongoing Order Management System (OMS) transformation initiative. This is a contract role with an initial 2-month engagement and the potential to extend monthly as we progress through the solutioning phase.

• Partner with business and technical stakeholders to define and document requirements for billing, renewals, and operations processes

• Translate business needs into clear functional specifications, bridging the gap between operations teams and technical delivery teams

• Support process mapping, gap analysis, and solution design for OMS transformation workstreams

• Proactively identify dependencies, risks, and opportunities to streamline workflows

• Help drive clarity in ambiguous situations, providing structure and recommendations in areas that may not yet be fully defined

• Strong curiosity and problem-solving skills with a knack for asking the right questions

• Excellent interpersonal and communication skills — able to adapt messaging between business leaders and technical teams

• Solid organizational and time-management skills, with experience juggling multiple priorities

• Proven ability to thrive in new or undefined areas, helping create clarity and direction

• Preferred: Experience with Order Management Systems, billing/renewal workflows, or technology re-platforming projects